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Melia Sol Y Nieve

4.0 star property
Family-friendly slopeside fun with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melia Sol Y Nieve

Reception
Terrace/patio
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath
Children's play area - indoor
Breakfast and dinner served, international cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Hot Tub
  • Room service
  • Gym
  • Spa
The price is AED 773
AED 851 total
includes taxes & fees
14 Jan - 15 January 2025

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Suite (The Level)

Down comforters, memory foam beds, minibar, in-room safe

Suite (The Level)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • Valley view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room

Down comforters, memory foam beds, minibar, in-room safe

Premium Room

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Private bathroom
Rainfall showerhead
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Down comforters, memory foam beds, minibar, in-room safe

Triple Room

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Deep soaking bathtub
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Down comforters, memory foam beds, minibar, in-room safe

Deluxe Room

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Private bathroom
Bathrobes
  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room Single Use

Down comforters, memory foam beds, minibar, in-room safe

Double Room Single Use

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Deep soaking bathtub
Private bathroom
  • 19 sq m
  • City view
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Room (Melia)

Down comforters, memory foam beds, minibar, in-room safe

Room (Melia)

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Deep soaking bathtub
Private bathroom
  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Family Room, Mountain View

Family Room, Mountain View | Down comforters, memory foam beds, minibar, in-room safe

Family Room, Mountain View

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Private bathroom
Bathrobes
  • 22 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for The Level Suite with Terrace

View from room

The Level Suite with Terrace

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
  • 43 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Mountain View

Down comforters, memory foam beds, minibar, in-room safe

Deluxe Room, Mountain View

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Deep soaking bathtub
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Suite (The Level with Whirlpool)

Down comforters, memory foam beds, minibar, in-room safe

Junior Suite (The Level with Whirlpool)

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Private bathroom
Rainfall showerhead
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Level Deluxe Mountain View (2+1)

View from room

The Level Deluxe Mountain View (2+1)

Highlights

Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for The Level Deluxe Mountain View

View from room

The Level Deluxe Mountain View

Highlights

Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Mountain View (2+1)

Down comforters, memory foam beds, minibar, in-room safe

Deluxe Room, Mountain View (2+1)

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Private bathroom
Bathrobes
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Family Room

Family Room | Down comforters, memory foam beds, minibar, in-room safe

Family Room

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Deep soaking bathtub
Private bathroom
  • 22 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Junior Suite, 2 Bedrooms (The Level with Whirlpool Terrace)

Down comforters, memory foam beds, minibar, in-room safe

Junior Suite, 2 Bedrooms (The Level with Whirlpool Terrace)

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
2 bedrooms
Blackout drapes/curtains
Down duvet
Memory foam bed
Bathrobes
  • 20 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for The Level Suite with Terrace (2+1)

View from room

The Level Suite with Terrace (2+1)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room (Communicated)

Down comforters, memory foam beds, minibar, in-room safe

Premium Room (Communicated)

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Bathrobes
Bidet
  • 20 sq m
  • Mountain view
  • Sleeps 6
  • 4 Twin Beds

View all photos for Room (The Level Communicated)

Down comforters, memory foam beds, minibar, in-room safe

Room (The Level Communicated)

Highlights

Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Memory foam bed
  • 19 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Deluxe Room (The Level)

Down comforters, memory foam beds, minibar, in-room safe

Deluxe Room (The Level)

Highlights

Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Memory foam bed
  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Suite The Level

Grand Suite The Level | Down comforters, memory foam beds, minibar, in-room safe

Grand Suite The Level

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 45 sq m
  • Mountain view
  • Sleeps 6
  • 1 King Bed

Similar properties

Front of property

Melia Sierra Nevada

Pool
Spa
Kids pool
Free WiFi
8.4 out of 10, Very Good, (215)
The price is AED 803
AED 883 total
includes taxes & fees
14 Jan - 15 January 2025
Melia Sierra Nevada

About the neighborhood

Map
Plaza de Pradollano, s/n., Sierra Nevada, Monachil, Granada, 18196

What's nearby

  • Sierra Nevada Ski Resort - 2 min walk
  • Plaza de Andalucía - 3 min walk
  • Sierra Nevada Chairlift - 5 min walk
  • Alhambra - 37 min drive
  • Granada Cathedral - 37 min drive

Getting around

  • Granada (YJG-Granada Train Station) - 37 min drive
  • Granada (GRX-Federico Garcia Lorca) - 56 min drive

Restaurants

  • ‪Kiosko-Bar Hoya de la Mora - ‬8 min drive
  • ‪Cafetería Vertical - ‬3 min walk
  • ‪Pans & Company - ‬4 min walk
  • ‪Camping las Lomas - ‬22 min drive
  • ‪Restaurante Maitena - ‬24 min drive

About this property

Melia Sol Y Nieve

Upscale family-friendly hotel near Sierra Nevada Ski Resort
Take advantage of concerts and live shows, a terrace, and shopping on site at Melia Sol Y Nieve. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, ski passes, and ski equipment rentals. Indulge in a manicure/pedicure, aromatherapy, and hydrotherapy at the onsite spa. The on-site international cuisine buffet restaurant, RESTAURANTE VELETA, offers breakfast, dinner, light fare, and kids' meals. Fitness classes are offered at the 24-hour gym; the property also has a playground, an arcade/game room, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as car rentals on site and a bar.
You'll also enjoy perks such as:
  • A children's pool
  • Buffet breakfast (surcharge), an electric car charging station, and babysitting (surcharge)
  • A porter/bellhop, multilingual staff, and luggage storage
  • A front-desk safe, massage treatment rooms, and a vending machine
Room features
All 258 rooms include comforts such as bathrobes, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Memory foam beds, down comforters, and free cribs/infant beds
  • Bidets, free toiletries, and hair dryers
  • LCD TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: EUR 21.50 for adults and EUR 14.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • RESTAURANTE VELETA
  • Q LOUNGE

Things to do

  • 24-hour fitness center
  • Fitness classes
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Full-service spa
  • Playground
  • Shopping
  • Spa tub

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski equipment rentals
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms - 3

Outdoors

  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Games
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spa fee: EUR 38 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 21.50 for adults and EUR 14.00 for children
  • Spa fee: EUR 38 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H/GR/359 – Rural (Montaña)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 1:00 PM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 13 years old are not allowed in the spa

Property is also known as

Melia Nieve
Melia Nieve Y Sol
Melia Sol Nieve
Melia Sol Y Nieve
Melia Sol Y Nieve Hotel
Melia Sol Y Nieve Hotel Monachil
Melia Sol Y Nieve Monachil
Sol Nieve
Sol Y Melia
Sol Y Nieve
Melia Sol Y Nieve Hotel
Melia Sol Y Nieve Monachil
Melia Sol Y Nieve Hotel Monachil

Frequently asked questions

Does Melia Sol Y Nieve have a pool?

Yes, this property has a children's pool. Pool access is from 1:00 PM–10:00 PM.

Is Melia Sol Y Nieve pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Melia Sol Y Nieve?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Melia Sol Y Nieve?

Check-out is at noon.

Where is Melia Sol Y Nieve located?

Located in the mountains, this ski-in/ski-out hotel in Monachil is within a 5-minute walk of Sierra Nevada Ski Resort and Sierra Nevada Chairlift and close to winter sports such as cross-country skiing and snowshoeing. Mohon del Trigo Observatory and Hoya de Pedraza Botanical Garden are also within 3 mi (5 km).

Melia Sol Y Nieve Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 64 out of 169 reviews" "
Rating 8 - Good. 64 out of 169 reviews" "
Rating 6 - Okay. 29 out of 169 reviews" "
Rating 4 - Poor. 9 out of 169 reviews" "
Rating 2 - Terrible. 3 out of 169 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel for the Ski Trip
We stayed in the upper tier called the "Level". The ease of having a refreshment and snacks (very nice tapas) plus the open access to the spa on return from the slopes makes this hotel very special. I will always try to stay at this hotel "If it is available". Book in advance.
Stayed 5 nights in Mar 2024

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in lady, could do with a little advice regarding smiling & attitude, Our check out lady "Carmen" was fantastic, friendly helpful everything we would expect, rather than the lady who checked us in.
Stayed 4 nights in Mar 2023

10/10 Excellent

steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the Snow slopes and apre ski
Meila Sol Y Nieve is a very nice hotel close to all the shops, bars and restaurants. It is very close to the lifts for the snow sports with a convenient locker room for the skis/boards etc. We had issues with the plastic/electronic door keys that constantly deactivated requiring us to to to reception every day and on one day every-time we left the room. Ask for valet parking as the underground parking lot is one of the most difficult parks I have every driven a car. But overall a fabulous hotel.
Stayed 4 nights in Mar 2023

2/10 Terrible

Ruth

Traveled with partner
Liked: Cleanliness, amenities
The noise is a nightmare. The room walls are paper thin. The family in the room next to us was crazy loud, but the front desk wouldn’t move us to a quiet room. Said that the only room they could move us to would have “family” rooms on both sides and probably be just as loud. Paying $400 a night to not even be able to sleep is insane. Definitely not recommended.

6/10 Okay

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Positives: clean, fantastic shower, the spa and sauna was nice after a long day skiing, if you book a room at The Level, then you get good service and facilites. The Level Lounge offers free drinks and snacks all day and a nice quiet breakfast facility. The Level room was very nice. Staff went the extra mile to make sure that you're needs were met. Negatives: when we arrived we had not booked a room on The Level, we'd paid £692 for 2 nights, half board. For that we were offered a nice room but it was a small double with dated fixtures and fittings. There was no milk for tea in the room and when I came to ask for it at reception the receptionist was not interested in helping me at all, she just said oh well you'll need to call room service and ask for it, then when I asked for a bottle opener she said, go to the bar. The spa was not included in the price so would have cost £35 per person, per usage, which would be a pre booked 1.5 hr time slot. We decided to pay an extra £298 to upgrade the The Level, which includes the spa access and free drinks and snacks all day at the lounge, including alcohol. The second we upgraded the service changed from treating us as a minor inconvenience to 5 star vip service. Most of the staff were friendly and genuine but the woman who went from cold and rude to fawning and all smiles let the whole team down. The beds we like camp beds on wheels and kept rolling away from the wall as I sat up. Ice was £3.20 extra. Not good value for money.
Stayed 2 nights in Feb 2022

8/10 Good

Martin

Liked: Cleanliness, staff & service
Mixed review
Public areas of gotel were very modern and smart, in keeping with what you would expect from Melia brand. However, bedroom was tired looking and certainly no more than 3 star. Breakfast was excellent. Be warned, this hotel sells itself on the spa facilities, and pictures of spa feature heavily. Very disappointed to discover you could not use any of the facilities, even the pool, without a €30 charge per person. Thos should be clearer in descriptions.
Stayed 2 nights in Feb 2022

10/10 Excellent

Nicole

Stayed 1 night in Jan 2022

6/10 Okay

Francis

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Melia Sol Y Nieve review.
I stayed at the Sol Y Nieve about five years ago with my daughter and was very pleased it hadn't changed or got tired. It does everything well, reception, restaurant, rooms all good. Food was hearty and plentiful, buffet style. Facilities are good and it's close enough to the ski lifts not to be to irksome at the end of the day. Not good that the spa was extra, would like to have known when I booked.
Stayed 4 nights in Feb 2020

6/10 Okay

Richard

Liked: Room comfort
Disliked: Cleanliness, staff & service
Not the best stay
The phone in room didn’t work. I had to use the one in the toilet to book room service. When it didn’t arrive they delivered to the wrong room. It took over an hour for the food to arrive. The room was very dated and there was a used glass of water left in the room on the bedside table when I arrived. The signage in the hotel was also confusing. The ski locker didn’t work twice which took over an hour to resolve. Just not great.
Stayed 1 night in Feb 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service
Good hotel
A good hotel and well located. However, our room was not really up to the standard we expect from Melia. The shower head was leaking and the sound insulation to the room was really poor. Excellent buffet breakfast
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Alia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Dec 2019

10/10 Excellent

WayneFreeman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Melia Sol Y Nieve. Hotel wasn't busy and was offered an upgrade to the Level Lounge. This included a better room, free access to the Spa (for both of us) and access to the family and adult-only lounges in the hotel, which provided free drinks and snack all day. The upgraded room was excellent, well-equipped and comfortable. Large walk in shower and decent sized bathroom was great. Beds were comfortable, heating fairly easy to control (on radiator) and blackout curtains enabled a decent sleep. Breakfast choice is huge, varied and high quality. Great way to start the day. The hotel is perfectly positioned in the main square with easy access to the main lifts. The hydrotherapy pool in the spa is fantastic - we used it every afternoon after skiing and it definitely eased muscle soreness. Sauna/Steam rooms all good. I had only one moment of dissatisfaction during my week long stay when food I had ordered arrived not as requested. I complained (politely!) and the waitress rectified the situation by removing from the bill. We ate in the bar a few times and service/food was good each time. I usually ski in France. This stay was a revelation. I'll be back to SN and the Melia Sol Y Nieve next year.
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived, we had to wait at least 20 minutes to check-in as the family ahead of us who were checking out were complaining about the quality of their stay and there was no one else to assist us. Room was adequate but for one of the top hotels in the resort was disappointed that there was no kettle with tea & coffee making facilities. Onsite parking is very expensive compared to large public underground car park which is 2 minutes walk away. The only way that you could get access to the pool was to pay over 30 euros each ta access the spa. With a 9 year old, we didn't want the spa, just a pool. Other hotels we stay in allow pool access and pay extra for the spa. This hotel feature the pool in their marketing but in reality this is a third party operation which is expensive. The buffet breakfast was very good before skiing. This is the fourth visit to Sierra Nevada and we decided to treat ourselves which I don't think was value for money. There a number of other options, for example Trevenque, which are more than adequate for skiing and far better value for money!
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are really uncomfortable, it's like sleeping on the floor.
Stayed 1 night in Feb 2019

4/10 Poor

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was in poor condition with loose floor tiles in the en suite and a window which would not close properly forcing us to endure the loud street noise until the early hours of the morning. It's a shame that such an expensive hotel does not offer complimentary use of the the spa facilities without upgrading the room.
Stayed 2 nights in Feb 2019

8/10 Good

Mariano, Caracas Venezuela

Traveled with group
I like the hotel in general, breakfast and diners are huge ! But the only thing that I would change as soon as possible is the Rooms decorations and furnitures, it's old fashioned and to dark . The light it's very poor inside the rooms , they should change the lamps . That's all, on the other side everything else is perfect , including the location. Many good restaurants and the ski lifts are walking distance!
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spar an Extra, kids under 12 not allowed, we were in room 318 constant noise from outside (possibly pool AC) staff room food excellent.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Fabulous stay - the Spa is wonderful and well worth the extra cost
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Expensive SPA
We booked a family room but hotel tried to give us a room that wouldn't be comfortable for 4 people. They did change the room but we had to make a case for it. VERY disappointed at charge for Pool/Spa area €35 per day per adult - that would have added €350 on our trip. The Free Pool was a kids pool a little larger that 2 baths - we booked this place based on facilities after SKI and paid a lot of money. I didn't see any notice before arrival of this extra charges, feel very cheated and very DISAPPOINTED,