We arrived at the property at around 5:30 pm and were unable to get the fireplace working, which is the only source of heat for the apartment. There were no instructions in the welcome book, and we tried everything we knew to get it working. I reached out to the host via email, as well as phone (which went directly to voice mail). We received no response until 12:30 pm. After texting back and forth the host said he would try to find someone to come out and fix it. We did not hear back until 1:30 am the next day, asking us how everything was going. No indication that they had made any effort to find a repair person.
Although the welcome book stated they were doing extra cleaning, the apartment surfaces were covered in a layer of dust, and there were cobwebs on the lamps. And the mattress was extremely uncomfortable.
I will end with a positive. It is a great location, very close to campus if that is where you want to be.