6/10 Okay
Elizabeth D.
10 October 2024
Disliked: Cleanliness
Filthy On Arrival; Nice Design and Location
The house is beautiful, but it was filthy when I arrived. Blood drops on the floor next to one of the beds, dandruff and other flakey debris on the rather worn sofa, hair (human and dog) all over the main (top) floor, food crumbs scattered across the counters and floors, greasy finger smudges on the appliances and sink/door handles, the trash bins under the house already packed with waste from prior guests and infested with swarms of flies (more than usual even for BKB) and one coated in maggots. I spent hours cleaning so I could sleep and eat in the place. Swiffer wipes came up caked in brown dirt from the floor. The property agent said that the last time it was cleaned was 2-3 WEEKS prior and she later found out that the owner let relatives use the house during that time, and did not arrange for it to be cleaned before I got there. The agent offered to send someone to clean while I was there but by that point, I had already done a lot of the work and unpacked, and wanted to try to relax. She offered a small partial refund and two additional nights. The house needs additional maintenance to address stained upholstery/rug, dirty handprints on the walls, etc. If you book this house, get a separate written guarantee that it will be professionally cleaned the day of your arrival or you’ll get a full refund. Giving 3 stars out of 5 (via VRBO) because the house design is great, particularly the screened porch, and the agent was very responsive and tried to be helpful.
Elizabeth D.
Stayed 7 nights in Oct 2024