When checking in, the clerk seemed extremely inconvenienced by me checking in. She had zero interaction on any level. Took very long time to check in. Clearly this person should be seeking a different line of work. Only seemed to be one hotel person working. Clearly appeared understaffed. Family with kids had to seek out front desk clerk for items empty on breakfast bar. Tv and remotes (2) were incredibly complicated and kept popping up ad to sign on to some stuff i didnt want, then it was imposssible to close pop up ad and you had to turn tv off to reboot tv. Then pop up ad would come back minutes later. Why cant anyone come up with one simple remote to turn on and watch tv? U have to be a tech genius to figure this stuff out, especially at the end of the day when ur exhausted. Thats so crazy. The ac/heater box under window is horrible and i would say is a extreme saftey hazard. (Rm 227) front lobby doorway smelled like a sewage backup, and thats no exaggeration. :( In the morning, a new front desk clerk said good morning to me when i got off elevator and smiled; my best interaction with staff, but she was hidden in a chair behind the counter. Who trains and oversees these employees? Might want to start there. Why on earth would good paying customers ever have to think and even deal with this. What happened to pride in the workplace? P.s. contact me if u need any inside investigators. I know Holiday Inn expects far more from thier hotels. :(