6/10 Okay
Cherrise
25 Mar, 2024
Disliked: Cleanliness
Not Sure that we would return
Overall, we are not sure that we would return or trust our hard-earned money with this rental agency. The check-in experience was very disheartening; the unit was not ready due to maintenance work that resulted in the shower/tub not being usable until the next day. The assigned EroRentals Welcome Ambassador promised us that we would receive a one-night refund if we decided to check in, but the refund never materialized. We paid for a 6-night stay and the 1-night refund never posted to our credit card by EroRentals or Hotel.com.
When my husband and I went to the unit, a handwritten note was posted to the outside door of the unit – “Do not use the shower until tomorrow. Wet cement”. Once inside, it was even more discouraging to see the complete mess left in the bathroom; the entire main bathroom was not usable, unclean, and debris was everywhere (pictures attached). We went out for dinner and upon returning, we were surprised to find the unit door wide open and people inside cleaning the bathroom; a man kept apologizing to my husband.
The next morning, we were given the "okay" to start using the shower only to discover the shower hose broken and streaming water down the tiles. The bedroom carpet was badly stained. We never met the Welcome Ambassador in-person nor received a tour of the property as indicated in the check-in instructions provided; our communications was by text and cell phone. By trial-and-error, we got acclimated to the property amenities and access fob.
Cherrise
Stayed 6 nights in Mar 2024
