This was the absolute worst stay I have ever had. The only thing that looks remotely similar to the advertised photos is the courtyard. The shower looked like it hadn’t been cleaned in months. The flooring was lumpy, had spots that were sunken in, spots where there were holes rotted. Holes and stains on the linens and lampshades. The walls were obviously dirty and had paint drip marks. There was tied up garbage bags outside the rooms. On top of that, the hallways and courtyards REEK of marijuana.
I knew I was picking a “cheap” stay, but I didn’t know I was picking a filthy one. On top of all of that, the obnoxious, BLARING music from Casa Matilda was insufferable. The music was so loud that our bed was shaking, windows rattling, and we could not sleep. Tried to call the “24/7” desk several times and never got an answer. Finally went downstairs around 1AM to complain in person, and the security guard told us, “It’s a club where millionaires go; they turn the music up loud and we ask them to turn it down but they turn it back up. Not much we can do; we can’t tell them how to run their business.” Okay but… the restaurant is located in the hotel? The man who said that was nice about it, but he told us that they would likely shut the music off by 2 because they close at 2. Funny how that didn’t happen.
By 2:30 AM my friend and I were so tired and upset about the noise that we finally made a noise complaint with the police. Noise still didn’t end until 3AM.
DO NOT STAY HERE!