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JW Marriott Hotel Mexico City Polanco

5.0 star property
Luxury hotel with bars and a health club

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Photo gallery for JW Marriott Hotel Mexico City Polanco

Terrace/patio
Breakfast, lunch, dinner served; Mexican cuisine, alfresco dining
Outdoor pool, sun loungers
Presidential Suite, 1 Bedroom, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Pet friendly
  • Room service
  • Breakfast available
The current price is AED 1,612
AED 1,927 total
includes taxes & fees
4 Apr - 5 Apr

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Pillowtop bed
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Pillowtop bed
Down duvet
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

View from property

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Pillowtop bed
Down duvet
  • 37 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking, Executive Level

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 Double Bed, Non Smoking, Executive Level

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed - single
Down duvet
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Presidential Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed - king
Down duvet
  • 150 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Terrace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Terrace | Living room | 49-inch Smart TV with cable channels, TV, Netflix

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Terrace

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed - single
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Double Bed, Non Smoking, Executive Level

Executive Suite, 1 Double Bed, Non Smoking, Executive Level | Living area | 49-inch Smart TV with cable channels, TV, Netflix

Executive Suite, 1 Double Bed, Non Smoking, Executive Level

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed - single
Down duvet
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

View from property

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Pillowtop bed
Down duvet
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking, Executive Level

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 Double Bed, Non Smoking, Executive Level

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, City View (Corner)

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 King Bed, Non Smoking, City View (Corner)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed - single
Down duvet
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Pillowtop bed
Down duvet
  • 37 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Meeting facility

Hyatt Regency Mexico City

  • Pool
  • Spa
  • Pet friendly
  • Parking included
9.4 out of 10, Exceptional, (1014)
The price is AED 771
AED 921 total
includes taxes & fees
6 Apr - 7 Apr
Hyatt Regency Mexico City

About the neighborhood

Map
Andres Bello No 29, Mexico City, 11560

What's nearby

  • Auditorio Nacional - 4 min walk - 0.4 km
  • Parque Zoologico de Chapultepec - 6 min walk - 0.6 km
  • Chapultepec Park - 7 min walk - 0.7 km
  • National Museum of Anthropology - 16 min walk - 1.4 km
  • Angel of Independence Monument - 5 min drive - 3.9 km

Getting around

  • Auditorio Station - 6 min walk
  • Mexico City Buenavista Station - 21 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪La No. 20 - ‬1 min walk
  • ‪Sirenito - ‬2 min walk
  • ‪Epicentro Mixology Bar - ‬3 min walk
  • ‪Karisma - ‬3 min walk

About this property

JW Marriott Hotel Mexico City Polanco

Luxury hotel revitalized in 2023 and located near Auditorio Nacional
Near Avenida Presidente Masaryk and Paseo de la Reforma, JW Marriott Hotel Mexico City Polanco provides a terrace, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the sauna or the steam room. The on-site Mexican cuisine restaurant, Sendero Polanco, offers breakfast, brunch, lunch, dinner, and al fresco dining. In addition to dry cleaning/laundry services and 3 bars, guests can connect to free WiFi in public areas, with speed of 50+ Mbps.
Additional perks include:
  • A seasonal outdoor pool with sun loungers
  • Limo/town car service, buffet breakfast (surcharge), and free bicycle rentals
  • Valet parking (surcharge), express check-out, and express check-in
  • A computer station, a vegetable garden, and a gift shop
  • Guest reviews speak highly of the helpful staff
Room features
All 312 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
More amenities include:
  • Free infant beds and free extra beds
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and free toiletries
  • 49-inch Smart TVs with Netflix and premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 20 per day)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 25 per day)
  • Valet parking on site (USD 28 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 36 for adults and USD 18 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Sendero Polanco
  • Estación 29
  • Lobby Bar
  • Tahona Mezcal Room

Things to do

  • Fitness center
  • Free bicycle rentals
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Renovated entire property - November 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 49-inch Smart TV
  • Cable channels
  • iPod dock
  • Netflix
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Energy-saving switches
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 36 for adults and USD 18 for children
  • Fee for in-room wireless internet: USD 20 per day (rates may vary)
  • Self parking fee: USD 25 per day
  • Valet parking fee: USD 28 per day
  • Pet fee: USD 25 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

JW Marriott Hotel Mexico City
JW Marriott Mexico City
JW Marriott Mexico City Santa Fe
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Mexico City Marriott
Marriott Mexico City
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City Polanco Hotel
JW Marriott Hotel Mexico City Polanco Mexico City
JW Marriott Hotel Mexico City Polanco Hotel Mexico City

Frequently asked questions

Does JW Marriott Hotel Mexico City Polanco have a pool?

Yes, this property has an outdoor pool.

Is JW Marriott Hotel Mexico City Polanco pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 25 per pet, per night.

How much is parking at JW Marriott Hotel Mexico City Polanco?

Self parking is available for USD 25 per day. Valet parking is available for USD 28 per day.

What time is check-in at JW Marriott Hotel Mexico City Polanco?

Check-in start time: 3 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at JW Marriott Hotel Mexico City Polanco?

Check-out is at noon.

Where is JW Marriott Hotel Mexico City Polanco located?

Located in Polanco, this luxury hotel is within a 5-minute walk of Campo Deportivo Militar Marte, Auditorio Nacional, and Paseo de la Reforma. Avenida Presidente Masaryk and Parque Zoologico de Chapultepec are also within 10 minutes. Auditorio Station is 6 minutes by foot and Polanco Station is 12 minutes.

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JW Marriott Hotel Mexico City Polanco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 772 out of 1001 reviews
Rating 8 - Good. 157 out of 1001 reviews
Rating 6 - Okay. 47 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 9 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible and the food was delicious at the hotel
Stayed 5 nights in Jan 2025

10/10 Excellent

Tammy M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great property in the best neighborhood! Great dining options. The staff was so friendly. Will only stay here on future visits.
Stayed 9 nights in Feb 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Jan 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff, clean hotel, and great area.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our 10 nights. Perfect location!
Stayed 10 nights in Dec 2024

10/10 Excellent

Brett Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, my third at this location and it will not be my last. The staff is excellent. It’s weird they didn’t ask for a credit card at check in for incidentals. Made it a little confusing because I couldn’t charge anything to the room. Other then that they stay was perfect
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best hotel we’ve stayed at in many years. The people were incredibly friendly. The dining options were amazing the best bed the best shower the best room we’ve had in a long time.
Stayed 6 nights in Dec 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our visit for a concert which was 5 minutes from the Auditorio de Nacional.
Stayed 1 night in Dec 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond my expectations but so was Mexico city!
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service- kind and attentive staff. Great for couples or families. Near the park you can walk to. Easy to get an Uber when needed! Highly recommend

10/10 Excellent

julieana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay.
Stayed 3 nights in Aug 2024

6/10 Okay

Rajesh

Liked: Cleanliness, property conditions & facilities
Great location and walkable to various restaurants. Hard to get hold of anyone or front desk to request even water for room. No one answered the phone. Tried many times.
Stayed 3 nights in Feb 2025

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run hotel. Attentive service. Large comfortable room. Great breakfast.
Stayed 7 nights in Nov 2024

4/10 Poor

RODOLFO MAYA

Disliked: Cleanliness, staff & service
I paid in advance but had an emergency and have to go back one night before the schedule; they can't reimburse me the night because I paid in advance... this is something crazy. Usually I'm a Marriott guest but they didn't care. So disappointed.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ruta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location. Would definitely stay there again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 8 nights in May 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area!
Stayed 4 nights in Jul 2024

10/10 Excellent

Ergun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome experience in this hotel and the area.
Stayed 6 nights in Mar 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best Marriott stays I’ve ever had. The staff were delightful, the food was excellent, and the property itself was impeccable.
Stayed 5 nights in Jun 2024

10/10 Excellent

ramiro perez

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe location with a lot of dining options.
Stayed 4 nights in Mar 2024

10/10 Excellent

Gray

Liked: Cleanliness, amenities, property conditions & facilities
Very nice. Staff was great, food etc
Stayed 2 nights in Jul 2024

10/10 Excellent

Qiutong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and very safe area with lots of high end dining and shopping options. Staff were nice. But room is not soundproof.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location with easy access to museums. Great gym
Stayed 6 nights in Mar 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful! The hotel rooms are comfortable and really nice. The staff is great! Food is a bit pricey but delicious
Stayed 5 nights in Mar 2024