4/10 Poor
Collin
Traveled with partner
1 December 2024
Liked: Cleanliness, property conditions & facilities
My partner and I stayed here for a week during our trip to Mexico City, and we ended up feeling quite let down by it in a lot of ways. The room itself (standard queen) ended up being smaller than we expected and the mattress was firm to point of us each waking up with back pain each day. It was also clear that the daily room cleaning was basically just making the bed and sweeping, as we had the same sheets the whole time (we could tell because the ones we had from the beginning had a definitive scuff mark on them). Towels would be taken each day but not replaced each day, which led to us either having to ask for them or waiting for someone to knock on the room door at night with them, which was only somewhat inconvenient but unexpected all the same. One last thing about the room is that the wall separating the sleeping area from the bathroom doesn't extend to the ceiling, which can be uncomfortable.
We didn't end up using the pool because it was a lot smaller in person than the picture led us to believe. And the terrace restaurant, although very beautiful to sit out on, really let us down on the food both times we tried eating something there. Another thing I would mention is that the buildings surround this open section where one can look down to the lobby. Its very pretty, but the safety railing is noticeably lower than what feels (to me) to be actually safe, so that was another strange detail.
The staff were great, the building is beautiful, the area is very busy.
Collin
Stayed 7 nights in Nov 2024