2/10 Terrible
Giselle
31 December 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I reserved for a full week’s stay, but on the fourth night, my sister and I couldn't open the in-room safe, which held a large sum of money and our passports. In a panic, we tried to contact the front desk but got no response. After about 30 minutes, I finally reached someone and requested the safe be opened. It was unlocked manually, and all of our money was stolen. We had room cleaning at 1 PM, which was when a stranger entered our room. We contacted the manager, who accused us of misplacing our money, laughed at us, and showed no concern for our safety. We contacted police enforcement and the officer confirmed the intruder stole our money and told us to file a report in person.
That night, we barricaded the doors and stayed awake, fearing the worst. The next day, the manger insisted only she or the code setter could open the safe. I told her she must have opened it and taken the money, and she threatened to call the police. My lawyer requested access to security footage, but the manager denied it, claiming it could only be accessed with a warrant. My sister spoke to the manager’s superior, but the superior dismissed the issue.
I reached out to Expedia multiple times, but the front desk claimed they received no communication, despite showing me a call log with missed calls. A police report was filed. I strongly urge you to reconsider staying here for your safety.
Giselle
Stayed 7 nights in Dec 2024