2/10 Terrible
Jen B.
5 December 2024
Disliked: Cleanliness
Small and Dirty
Where do I start? We couldn't use the pool or the hot tub. The pool was filthy dirty and the hot tub never heated. We reached out to the property owners at least 10 times about the hot tub temperature and they kept saying, "oh sorry, the pool guy must have been heating the pool, not the hot tub." Or "The wifi must have gotten turned off somehow." We asked them if they had any tools we could clean the leaves and debris out of the pool, they said they don't have anything there. We eventually found a broken net with no pole attached. Cockroaches were lurking. They have a shower curtain cut in half for their kitchen window. Pieces of the floor were coming up everywhere. They have a lock on the sliding glass door that is supposed to set off an alarm every time the door opens, for safety, it never worked. We even went to the store to buy batteries for it but we couldn't get it to work. It's a law in Nevada that you need to have an alarm on any doors that lead out to the pool area. The alarm on the bedroom slider did not work either. They gave us TWO garbage bags for 4 days and they only have 1 outside can that we filled up after 2 days. This place is very outdated and needs A LOT of remodeling done. Find anywhere else to stay. This place really was a dump. One last thing, they never gave us our cleaning deposit back and we left that place complety clean... except the pool because they didnt have anything to clean it with.
Jen B.
Stayed 4 nights in Oct 2024