We stayed at this hotel for eight nights during our trip to Mérida, and it was a wonderful experience. The staff were truly exceptional—friendly, welcoming, and always attentive to our needs. Daniella, in particular, went above and beyond to ensure we were comfortable and well taken care of throughout our stay.
The breakfast and coffee were excellent and made it easy to start each day, especially while traveling with our 8-month-old baby. The staff even seemed to anticipate what we might need, which made our experience relatively stress-free.
Our room was large, clean, and beautifully decorated. It was soundproof and had blackout curtains, which ensured we got a restful sleep each night. While the room had multiple windows, they were all very high up, so there was no view outside.
The location of the hotel was very central, making it easy to walk to key attractions, restaurants, and shops in Mérida. The hotel itself was spotless, and the pool area provided a relaxing space to unwind after a day of exploring.
Overall, this hotel was a fantastic choice for our stay. It combined comfort, cleanliness, and exceptional service in a convenient location. Highly recommended, especially for families!