We were largely drawn to this home for its size (5 bedrooms) and the highly advertised access to the community pool/water park. A week before arriving we found out that the pool is only available for 28 days or more rentals according to the Community rules. This stipulation is only clarified in the contract, and vaguely referenced in the online listing. When we expressed our disappointment to the owner, we only got a response that it’s in the signed contract. We were never presented a contract to sign, and when we requested to see our copy of such contract, the owner did not respond. We have stayed in several homes over the years and have always had a sense the owner was interested in our satisfaction, to include one owner who sent us a gift card to compensate us for an inconvenience that we didn’t even express a concern. In this more recent rental, the response we got was essentially I have your money, and its in the contract. So, maybe we should have caught the limited pool access on our own, but a lack of sympathy or concern for our disappointment does not reflect well on this owner. We believe that the pool access for this home is intentionally deceptive. As for the rest of the home, we were told the dishwasher doesn’t work well, that others washed the dishes by hand. Hand wash dishes on vacation? I think not! The couches in the great room are in horrible shape; one was too hard, one was too soft with a huge divot. And, the master bed mattress had such a deep depression it was uncomfortable to get a good nights sleep. There were other minor annoyances that we won’t bother with. On a positive note, the property managers were very kind and accommodating. We are planning on making an annual family gathering to this area, but we will not be returning to this house—ever.