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Hotel La Cascada Cristalina

3.0 star property
Escape to a serene retreat with crystal-clear waters nearby. Enjoy an invigorating swim or lounge by the poolside.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel La Cascada Cristalina

Reception
Exterior
Free WiFi
Free WiFi
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Breakfast available
  • Room service
  • Pet friendly
  • Pool
  • Laundry
  • Housekeeping

Room options

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About the neighborhood

Map
Carrera 54 Via a Carmen de Apicala Melga, Melgar, 734001

What's nearby

  • San Francisco de Asis Church - 3 min drive
  • Piscilago Water Park - 8 min drive
  • Piscilago Zoo - 9 min drive
  • Lago Sol - 13 min drive
  • El Penon Golf Course - 33 min drive

Restaurants

  • ‪Playa Alta - ‬11 min walk
  • ‪Jordan Coffee - ‬3 min drive
  • ‪PPC Melgar - ‬3 min drive
  • ‪La Pequeña Italia - ‬4 min drive
  • ‪Fresas Y Cremas Lo Natural - ‬3 min drive

About this property

Hotel La Cascada Cristalina

Property highlights
A garden, laundry facilities, and a restaurant are just a few of the amenities provided at Hotel La Cascada Cristalina. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • Barbecue grills and a front-desk safe
  • Guest reviews speak well of the overall condition
Room features
All guestrooms at Hotel La Cascada Cristalina include thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 7 AM–10:00 AM: COP 10000 for adults and COP 8000 for children
  • 1 restaurant
  • 24-hour room service

Restaurants on site

  • Hotel cascada cristalina

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower

Entertainment

  • Cable channels
  • Flat-screen TV

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 25000 per pet, per night
Welcoming dogs and cats only
2 total (up to 110 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for COP 38000 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
  • Resort fee: COP 9000.00 per person, per night
The resort fee includes:
  • In-room safe

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately COP 10000 for adults and COP 8000 for children
  • Airport shuttle fee: COP 400000 per room (one-way)
  • Pet fee: COP 25000 per pet, per night
  • Rollaway bed fee: COP 38000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Hotel Cascada Cristalina Melgar
Hotel Cascada Cristalina
Cascada Cristalina Melgar
Cascada Cristalina
La Cascada Cristalina Melgar
Hotel La Cascada Cristalina Hotel
Hotel La Cascada Cristalina Melgar
Hotel La Cascada Cristalina Hotel Melgar

Frequently asked questions

Does Hotel La Cascada Cristalina have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel La Cascada Cristalina pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 110 lbs per pet. There's a fee of COP 25000 per pet, per night.

How much is parking at Hotel La Cascada Cristalina?

Self parking is free at this property.

What time is check-in at Hotel La Cascada Cristalina?

Check-in start time: 2 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel La Cascada Cristalina?

Check-out is at 1:00 PM.

Does Hotel La Cascada Cristalina provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 400000 per room applies.

Where is Hotel La Cascada Cristalina located?

Situated in Melgar, this hotel is 1.7 mi (2.7 km) from San Francisco de Asis Church and within 6 mi (10 km) of Piscilago Water Park and Piscilago Zoo. Lago Sol is 8.2 mi (13.2 km) away.

Hotel La Cascada Cristalina Reviews

Reviews

6.4
Rating 10 - Excellent. 1 out of 12 reviews" "
Rating 8 - Good. 4 out of 12 reviews" "
Rating 6 - Okay. 4 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Juank

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Just a basic bed and breakfast not a hotel
We stay just for a night but the room didn’t have towels, amenities or refrigerator. The hotel don’t have bar or room service. The condition of the room was like as if they were renovating so is questionable the missing moldings, floor and ceiling condition. I ended paying the same rate that other hotels with basic hotel conditions (refrigerator, towels, shampoo....etc) were offering, unfortunately it was late, we have a baby and the need for the room didn’t let us refuse it. All employees were polite and willing to help but the facilities condition not good.
Stayed 1 night in Jan 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun spot to relax
We stayed at La Cascada Cristalina for a night and very much enjoyed it. Stopped in Melgar on a trip from Bogota to Pereira and wanted to go to Piscilago, a large water park nearby. The hotel is situated right on a river bend and the view from the pool and dining area is spectacular. The staff were very friendly and welcoming. The breakfast was tasty and the rooms had good air conditioning which is important in this part of Colombia. Nice place for the family but they also have fun music and poolside bar service. Wish we could have stayed another night!
Stayed 1 night in Jan 2018

6/10 Okay

Luis

Disliked: Cleanliness
Se puede mejorar !
Hemos pasado un fin de semana parcialmente agradable, para empezar la bienvenida no fue muy agradable, la chica de la recepción no tiene absolutamente nada de carisma para atender a los huéspedes, solicite un cuarto diferente al que ella se le dio la conveniencia de darme, no lo hizo. Nos acomodamos con mi pareja ya que no había de otra pues ya habíamos pagado y según la chica no se hacían devoluciones de dinero. El aire acondicionado no funcionaba bien, el desagüe de la ducha se taponada con facilidad, faltaba vidrio separador entre la ducha y el resto del baño por lo cual el cuarto terminaba mojado siempre que querías ducharte. En el transcurso de la tarde estando en la piscina ordenamos algo de comida, "por cierto recomiendo salir del sitio para comer". Al terminar la comida los platos quedaron obre la mesa donde estábamos ubicados, por falla de la mesa esta se vino abajo debido a que le faltaba uno de sus soportes, por obvias razones un plato se rompió, pues nos lo cobraron por un valor de 15.000 al momento de entregar la habitación y que claro el incidente había ocurrido por falta de verificación en el estado de los elementos, hicimos la aclaración con la chica de recepción y esta insistió en cobrar con la peor de las actitudes. Uno de los empleados dijo que no era la primera vez que pasaba, me parece muy incomodo y para nada agradable lo acontecido, no es el dinero es el detalle por parte del establecimiento. Muy poco recomendado para el valor que te cobran
Stayed 2 nights in Nov 2019

8/10 Good

Jaime Edixon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Fernando Enrique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima experiencia
Al ser un hotel pet friendly el aseo debe ser extricto, telarañas debajo de las camas, hongos en los baños, bichos en las habitaciones, los vidrios de las mesas de comedor en pésimo estado de aseo, quien decía ser el chef con la uñas sucias, quien atiende el comedor lo hace sin uniforme y en chanclas, el personal de aseo se la pasa chateando y no en sus labores para mantener el sitio como se debe y para completar el agua se va increíble!!!!!!!! validen que hoteles afilian a su pagina porque esto también les afecta a ustedes.
Stayed 4 nights in Dec 2018

6/10 Okay

Alexander

Liked: Staff & service
Bonito pero hubiera eligido otro lugar muchisimo mejor.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
no respetaron las reservaciones
aceptable para un último recurso de hospedaje en términos generales el hotel no satisfizo las expectativas
Stayed 3 nights in Dec 2017

8/10 Good

Jose Gabriel

Liked: Staff & service, room comfort
Disliked: Cleanliness
Sencillo pero bien.
El hotel es sencillo pero está bien, nos gusto que tenían 2 habitaciones, no ayudaron en lo solicitado buena actitud de las personas que atienden, súper la piscina. Lo único que no nos gusto es que el piso estaba sucio y las paredes machadas, se necesita una pintada.
Stayed 1 night in Dec 2017

4/10 Poor

Paulo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nunca volveré
Deficiente administración, no garantizan la tranquilidad de los huéspedes, maltrato al cliente de la administradora, ruido toda la noche, pólvora, no pudimos dormir
Stayed 1 night in Dec 2017

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención.
La atención excelente el paisaje muy bonito, es un hotel dog friendly.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
la suite no tiene mini bar y el citofono para el room service no funciona. el registro lento y tortuoso