Was contacted before arrival as we were to be a late check in, and the guy was friendly, which was great. Arrived to find a dirty bathroom, an inch of green mould covered the entire shower floor, there was something splashed all up the walls in the kitchen area, the heater is held together with sticky tape, dirty coffee rings on cabinets. I rang to let the manager know and his response was ‘oh yeah - that room needs a renovation’ to which I responded ‘no, it needs a CLEAN’ and pointed out a good scrub would get rid of the problem. He just repeated it needed a renovation and offered no solution, no room alternative, no refund, nothing.
Sheets on the bed were clean thank goodness