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Best Western Melbourne City

3.5 star property
Hotel with a rooftop terrace, a quick walk to Crown Casino

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Melbourne City

Property amenity
Reception
Courtyard Room - Pet Friendly | Individually decorated, individually furnished, soundproofing
Property amenity
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Pet friendly
  • Laundry
The price is AED 234
AED 257 total
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Twin Beds, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Separate bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, soundproofing

Standard Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

Shoebox | Individually decorated, individually furnished, soundproofing

Shoebox

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | Individually decorated, individually furnished, soundproofing

Rooftop Apartment

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
Dishwasher
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard Room - Pet Friendly

Courtyard Room - Pet Friendly | Individually decorated, individually furnished, soundproofing

Courtyard Room - Pet Friendly

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Matchbox

Matchbox | Individually decorated, individually furnished, soundproofing

Matchbox

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior

Great Southern Hotel Melbourne

Free WiFi
Restaurant
Air conditioning
Breakfast available
8.2 out of 10, Very Good, (1747)
The price is AED 175
AED 193 total
includes taxes & fees
1 Jan - 2 January 2025
Great Southern Hotel Melbourne

About the neighborhood

Map
16 Spencer Street, Melbourne, VIC, 3000

What's nearby

  • Melbourne Convention and Exhibition Centre - 5 min walk
  • Crown Casino - 5 min walk
  • Marvel Stadium - 11 min walk
  • Melbourne Central - 3 min drive
  • Melbourne Cricket Ground - 5 min drive

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Krispy Kreme - ‬3 min walk
  • ‪Palm Sugar Thai Cafe - ‬3 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪State of Grace - ‬4 min walk
  • ‪Hardware Société - ‬3 min walk

About this property

Best Western Melbourne City

Hotel near Melbourne Convention and Exhibition Centre
Located close to Crown Casino and Marvel Stadium, Best Western Melbourne City provides a rooftop terrace, a coffee shop/cafe, and a library. The on-site restaurant, Stubby, offers breakfast, brunch, lunch, and dinner. Free in-room WiFi and dry cleaning/laundry services are available to all guests.
You'll also enjoy perks such as:
  • Cooked-to-order breakfast (surcharge), a 24-hour front desk, and a front-desk safe
  • Luggage storage, an elevator, and tour/ticket assistance
  • Concierge services, a TV in the lobby, and books
  • Guest reviews give top marks for the helpful staff and location
Room features
All 114 individually furnished rooms offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and sound-insulated walls. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Heating and fans
  • Bathrooms with showers and free toiletries
  • 32-inch plasma TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking within 984 ft (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: AUD 10-35 for adults and AUD 15-35 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Stubby

Family friendly

  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Books
  • Designated smoking areas
  • Locally-owned & organized tours & activities
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Fan
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of AUD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Pet fee: AUD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Is Best Western Melbourne City pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of AUD 30 per pet, per night. Service animals are exempt from fees.

What time is check-in at Best Western Melbourne City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Melbourne City?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Melbourne City located?

Located in Melbourne Central Business District, this hotel is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino. Marvel Stadium and Melbourne Central are also within 1 mi (2 km). Southern Cross Station is 6 minutes by foot and Flinders Street Station is 15 minutes.

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 355 out of 1007 reviews" "
Rating 8 - Good. 430 out of 1007 reviews" "
Rating 6 - Okay. 140 out of 1007 reviews" "
Rating 4 - Poor. 51 out of 1007 reviews" "
Rating 2 - Terrible. 31 out of 1007 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Great!
Stayed 1 night in Dec 2024

8/10 Good

Jeremy

Stayed 3 nights in Nov 2024

8/10 Good

Andrew

Liked: Staff & service
Near to train station
Stayed 1 night in Dec 2024

6/10 Okay

Emma

Liked: Staff & service
Great location - bed good, not too soft
Stayed 2 nights in Nov 2024

8/10 Good

Jefferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Pauline, pomona

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and affordable
Stayed 6 nights in Nov 2024

8/10 Good

Christian

Stayed 11 nights in Oct 2024

8/10 Good

Glyn

Traveled with partner
Liked: Staff & service, amenities
Close to station and city centre. Small shoebox room but comfortable with good shower. Could do with some double glazing to dampen train noise which was noticeable but not too bad
Stayed 6 nights in Nov 2024

10/10 Excellent

Timothea

Liked: Staff & service
Nince and affordable. The staff were great as well as the restaurant staff were brilliant! However, the beds were a bit uncomfortable and rooms need to be updated with new curtains and carpet , otherwise great stay 👍 😀 👌 😄
Stayed 6 nights in Nov 2024

4/10 Poor

Glenis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely small room, noisy and very noisy dining room and bar with no seating for a meal so went elsewhere. This was the only hotel available on Saturday of Melbourne Cup weekend which I had to get family to the airport. Not my first choice. Helpful staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the seats and quite book areas to sit and chill
Stayed 1 night in Oct 2024

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That location was perfect for me I was standing in the countryside in court the V line in and it dropped me off two blocked from the Best Western I couldn't have planned it any better I will return in the future
Stayed 1 night in Oct 2024

8/10 Good

Sarah, Mount Pleasant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Southern Cross and multiple tram lines. Right next to the Aquarium as well. Room was good enough for the price, however the hallway leading to the room smelled like dog. We were ground floor room 8.
Stayed 1 night in Oct 2024

8/10 Good

Mikayla

Traveled with group
Had an enjoyable stay, room was small but we only needed to to sleep in. Good distance from southern cross station and the Aquarium!
Stayed 4 nights in Oct 2024

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, only downside is a very small bathroom. Other that that the room was excellent,
Stayed 3 nights in Aug 2024

8/10 Good

Loo Chi Pong, Wanchai

Stayed 2 nights in Sep 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Sep 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Will stay next time
Stayed 2 nights in Sep 2024

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place for a short city stay
Stayed 1 night in Sep 2024

8/10 Good

Ann-Marie

The room was perfectly adequate for a quick overnight stay. Spotlessly clean and quite spacious for what is described as a “shoe box”. Area leading to room was looking pretty tired and grubby but once in my room, it was clean, quiet and I felt safe. Great location, it met my needs.
Stayed 1 night in Sep 2024

4/10 Poor

Cindy

Traveled with partner
Disliked: Amenities, property conditions & facilities
The rooms were small and the bathroom was extremely small. If you were a large person you might have problems fitting through the shower door. Was an older property and needs some updating and fixing. train tracks run by the hotel and are loud.
Stayed 3 nights in Sep 2024

10/10 Excellent

Marysol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location close to shops, train and good coffee. Clean room with the basics for a short stay.
Stayed 3 nights in Sep 2024

8/10 Good

Tash

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet inside, nice and central to major attractions, shopping and transport options. Shower cubicles very small but overall nice and clean and we enjoyed our stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and amazing staff particularly Mr. Lorenzo. Thank you Lorenzo for your great help.
Stayed 3 nights in Sep 2024

8/10 Good

Charlotte

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024