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Aiho Hotel Medan

4.0 star property
Hotel in Medan with 2 outdoor pools and a health club

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Photo gallery for Aiho Hotel Medan

Deluxe Room | Exterior
Suite, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV, iPod dock
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Laundry
  • Gym
  • Room service

Room options

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The price is AED 289
AED 350 total
includes taxes & fees
28 Feb - 1 Mar
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About the neighborhood

Map
Jalan H. Adam Malik No. 5, Medan, 20114

Getting around

  • Medan Station - 6 min drive
  • Medan (KNO-Kuala Namu Intl.) - 51 min drive

Restaurants

  • ‪Rumah Makan Sinar Pagi - ‬5 min walk
  • ‪Macehat Coffee - ‬3 min walk
  • ‪Nasi Kapau Uni Emy Rumah Makan - ‬4 min walk
  • ‪RM Wen Chang - ‬3 min walk
  • ‪KFC - ‬1 min walk

About this property

Aiho Hotel Medan

Upscale hotel in the business district
At Radisson Medan, you can look forward to a shopping mall on site, a coffee shop/cafe, and a garden. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), access to a nearby health club, and express check-out
  • A computer station, 8 meeting rooms, and multilingual staff
Room features
All 139 rooms feature comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 32-inch LCD TVs with cable channels
  • LED light bulbs, electric kettles, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: IDR 163350 for adults and IDR 81675 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Access to nearby health club
  • Children's pool
  • Fitness center
  • Shopping mall

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space (1292 square feet)
  • Meeting rooms - 8

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Elevator door width (inches): 32
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 41
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 163350 for adults and IDR 81675 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)

We should mention

Pool access available from 7 AM to 7:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Asean Hotel
Radisson Medan Hotel
Asean International Hotel Medan
Asean International Medan
Hotel Asean
Hotel Asean International
Radisson Medan
Aiho Hotel Medan Hotel
Aiho Hotel Medan Medan
Aiho Hotel Medan Hotel Medan

Frequently asked questions

Does Radisson Medan have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7 AM–7:30 PM.

Is Radisson Medan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Radisson Medan?

Self parking is free at this property.

What time is check-in at Radisson Medan?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Radisson Medan?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Radisson Medan located?

Located in the heart of Medan, this hotel is within 1 mi (2 km) of Plaza Medan Fair, Sri Mariamman Temple, and Sun Plaza. Grand City Hall and Tjong A Fie's Mansion are also within 2 mi (3 km). Medan Station is 23 minutes by foot.

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Aiho Hotel Medan Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 74 reviews
Rating 8 - Good. 28 out of 74 reviews
Rating 6 - Okay. 11 out of 74 reviews
Rating 4 - Poor. 9 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vannan

Liked: Cleanliness, staff & service, property conditions & facilities
Frankly the hotel's staff they were fantastic.
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Area ok
Stayed 1 night in May 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very tired hotel. Dirty all around pool area.
Stayed 2 nights in May 2024

8/10 Good

Peter

Liked: Staff & service
Standard, dated property. Adequate facilities. Some mosquitoes.
Stayed 1 night in Jun 2023

4/10 Poor

Janet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Towels and bedsheets both are grey in color with lots of unknown stains 2. The shower ceiling covered in bug/unkbown blood-looking stains 3. Lobby has no Aircon and is stuffy 4. The elevators often don’t work properly
Stayed 3 nights in Jun 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service, consistent with the Radisson brand. Close to all the food that Medan is known for. Hospitality is out of this world. They go way out of their way to take care of the guests. Had a wonderful staycation at this opulent looking hotel. Didn’t disappoint. Room was spacious and luxurious. Most impressed by their breakfast buffet, with a menu of ala carte items included in the buffet. My favourite was the omelette with lobster sauce. Each dish was well prepared and lovely! Highly recommend. The bathtubs are amazing, the pool is glorious, and the gym has a good amount of weights and other equipment.

6/10 Okay

Indrawati

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was dated, even the so called renovated rooms had problems. I stayed there for 2 nights. At the 1st room, air conditioning didn't work properly, hot all night long. The shower room flooded. The sink clogged. We needed to change room. The next room was okay, but it was a smoking room with tobacco smell everywhere.
Stayed 2 nights in Jul 2023

2/10 Terrible

Yik How

Liked: Staff & service
Disliked: Property conditions & facilities
Thanks to Lydia, who welcomed us with an upgrade to the next room class, a junior suite. The room was bigger than what we had booked and we enjoyed the space. We stayed on the third floor - the junior suite looks to be newly renovated so it is clean and modern, with a basic design. The location is not bad - it is walking distance to many places. Without the good service of the staff and the location of the hotel, I will have rated 0. There are several fundamental flaws with the hotel design and structure:- 1) rain shower was not working and the water pressure is pathetic - but this is still acceptable for us as we are not fussy. 2) sound proofing is poor - you can hear the traffic sounds such as every passing loud motorbike - and this goes on all night. As we had requested for a quiet room, our room was supposedly a quieter room already so… there may be rooms that are noisier. 3) apparently, there is a karaoke lounge just at the back of the hotel - they play music all day and night so we heard low base rumbling through the night and day, and also get to ‘enjoy’ the singing of the karaoke lounge’s patrons during the day. 4) breakfast buffet was the worst we have ever tasted - full of salt in everything, and not much refill when we arrived at breakfast around 8:30am. I also got food poisoning from eating some of the meat dishes, that others did not take. Stay here only if you can sleep through loud traffic and music. Importantly, eat at your own risk.
Stayed 1 night in Aug 2023

4/10 Poor

Kevin

Disliked: Cleanliness
Stayed 1 night in Jul 2024

6/10 Okay

Syarifuddin

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

AJW

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Stayed 3 nights in Jul 2023

2/10 Terrible

TOSHIYUKI

Stayed 1 night in Feb 2023

6/10 Okay

Liston

Stayed 2 nights in May 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcoming Nice and warm greeting from hotel staff. We got welcome gift (package of fruits). Thank you so much. Stay safe and healthy to all member of Radisson Hotel Medan. Thank you for welcoming me and my family. Apart from their great rooms, their food is the best out of the hotels in Medan that we have ever tried. Breakfast and dinner, they are all enjoyable for us for different types of occassions. THE BEST HOTEL IN THE HEART OF MEDAN Ranked #1 of 412 hotels in Medan "Travelers' Choice 2021"
Stayed 1 night in Mar 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotels in town with their luxurious and elegant vibe. They have very good and cozy beds, fast internet for work, clean carpets and very comfortable bathroom to relax and could not be happier with their strong shower and Luxury Brand bathroom amenities (RITUALS COLLECTION). They have super-comfortable, super-soft sheets and cosy Super-White Bath Towels in their rooms that are Fresh and Fluffy, and Brand New. Apart from their great rooms, their food is the best out of the hotels in Medan that we have ever tried. Breakfast and dinner, they are all enjoyable for us for different types of occassions. Exceptional hotel with exceptional service! All the staff were friendly and welcoming, they always give their best in providing the best possible stay for guests! THE BEST HOTEL IN THE HEART OF MEDAN Ranked #1 of 412 hotels in Medan "Travelers' Choice 2021"
Stayed 1 night in Mar 2022

8/10 Good

Armansyah

food for breakfast need to improve
room is ok clean but towel is old and not white anymore need to change
Stayed 1 night in Jan 2022

8/10 Good

Budi

Liked: Cleanliness, property conditions & facilities, room comfort
Fasilitas Umum
Perlu ditambahkan Fasilitas Publik di Ruang Publik seperti Toilet, Temoat Duduk di Area Merokok.
Stayed 1 night in Dec 2021

10/10 Excellent

LipKeong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WORLD-RENOWNED hotel offering unique, authentic experiences that evoke lasting, treasured memories. I had a chance to stay at Radisson Medan for 8 nights. Located at the heart of Medan, this high class hotel doesn't disappoint me at all. It was a very expensive stay but worth every penny paid. I even booked my airport-hotel transfer with them and I was very well taken care of from the moment I got off my plane. Great location, awesome service, delicious breakfast, friendly and help staffs, clean room and everything else is just beyond my expectation. For the amount paid, this is definitely worth it. You get exactly what you pay for!
Stayed 1 night in Jan 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hotel, Modern Rooms, Superb Staff & Service! What I like about this hotel, room is Super-clean, spacious with panoramic views of Medan. Bed is super comfy and they provide quality amenities like RITUALS Shower gel, shampoo etc. Gym is a must go, it is relaxing to exercise with greenery view around you. Last but not least, most importantly, staff are polite and professional. I had problem with local SIM card on day of arrival and could not connect to data network. A helpful lady staff at reception helped me with the card registration and solved my issue. I will definitely choose this hotel in my next visit.
Stayed 1 night in Mar 2019

8/10 Good

Virginia

Liked: Staff & service, room comfort
Comfortable but dated
Very comfy bed. Very friendly staff. Average breakfast but decent range / selection to chose from. Nice pool and sun area. Could be cleaner and needs renovation. Wouldn’t go back
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money hotel
Great location, nice big bed. Great value for money, especially after a weekend of camping in the jungle. 1 hour away from international airport.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was a bit small to do laps. The 2 lifts were a bit slow in serving those who stay on higher floors. There was however an unpleasant experience whereby we were not told clearly on the pricing of hotel breakfast. There was apparently a kind of miscommunication whereby some of my friends were upset about paying a bit more when checking out.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019