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Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

5.0 star property
Unwind by the poolside bar with sun loungers nearby. Tee off at your convenience or enjoy an Italian meal after a relaxing hot stone massage.

Choose dates to view prices

Photo gallery for Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

Premium bedding, free minibar, in-room safe, desk
Private beach, sun loungers, beach umbrellas, beach towels
Golf
Premium bedding, free minibar, in-room safe, desk
3 outdoor pools, pool umbrellas, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • On private beach
  • Pet friendly
  • Bar
  • Parking included
  • Housekeeping
The current price is AED 2,154
AED 2,154 total
includes taxes & fees
30 Mar - 31 Mar

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Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Preferred Club Premium Ocean Front King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Ocean Front King

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Heated bathroom floor
Private bathroom
  • 111 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite Ocean View King

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View King

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Presidential Suite Ocean Front

One Bedroom Presidential Suite Ocean Front | Premium bedding, free minibar, in-room safe, desk

One Bedroom Presidential Suite Ocean Front

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Premium bedding
Heated bathroom floor
  • 208 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Master Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Master Suite Swimout King

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 111 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Run of the House

Run of the House | Premium bedding, free minibar, in-room safe, desk

Run of the House

Highlights

Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Heated bathroom floor
Bathrobes
Hair dryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Preferred Club Panoramic Suite Swimout

Premium bedding, free minibar, in-room safe, desk

Preferred Club Panoramic Suite Swimout

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 104 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Swimout Dbl

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Heated bathroom floor
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite Ocean View Dbl

Deluxe Suite Ocean View Dbl | View from room

Deluxe Suite Ocean View Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Dbl

Hair dryer, bathrobes, heated floors, towels

Deluxe Junior Suite Ocean View Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swimout King

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Deluxe Junior Suite Ocean View King

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swimout Dbl

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Heated bathroom floor
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Premium bedding
Heated bathroom floor
  • 58 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Premium Swimout King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Swimout King

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 104 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Panoramic Suite Ocean Front

Premium bedding, free minibar, in-room safe, desk

Preferred Club Panoramic Suite Ocean Front

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Premium bedding
Heated bathroom floor
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Dbl

View from room

Junior Suite Ocean View Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Premium bedding
Heated bathroom floor
  • 58 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium Ocean Front Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Ocean Front Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Heated bathroom floor
Private bathroom
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Master Suite Ocean Front King

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Premium bedding
Heated bathroom floor
  • 127 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swimout Dbl

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swimout King

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Heated bathroom floor
Private bathroom
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

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8.4 out of 10, Very Good, (566)
The price is AED 371
AED 442 total
includes taxes & fees
4 Mar - 5 Mar
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About the neighborhood

Map
Carretera Estatal Barron Isladela Piedra, Km 10, numero 3106, Mazatlán, Sinaloa, 82266

What's nearby

  • Estrella de Mar Golf Course - 10 min drive
  • Estrella del Mar Turtle Sanctuary - 10 min drive
  • The Mazatlan Malecón - 35 min drive
  • Plaza Machado - 35 min drive
  • Olas Altas Beach - 40 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 12 min drive

Restaurants

  • ‪Cafe Punta del Cielo Aeropuerto MZT - ‬12 min drive
  • ‪Starbucks - ‬14 min drive
  • ‪El Cuchupetas - ‬18 min drive
  • ‪Taqueria el Mono y los Monitos - ‬18 min drive
  • ‪La Paloma - ‬11 min drive

About this property

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

Luxury all-inclusive property near the airport
A free breakfast buffet, a golf course, and 2 beach bars are just a few of the amenities provided at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Indulge in a deep-tissue massage, a manicure/pedicure, and reflexology at the onsite spa. At the 7 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. Fitness classes are offered at the gym; other things to do include beach yoga and volleyball. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as 2 poolside bars and a grocery/convenience store.
Other perks include:
  • 3 outdoor pools and a children's pool, with a lazy river, a waterslide, and sun loungers
  • Free valet parking
  • Babysitting (surcharge), a billiards/pool table, and a banquet hall
  • A gift shop, concierge services, and a 24-hour front desk
Room features
All 358 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
More amenities include:
  • Bathrooms with heated floors and hair dryers
  • 65-inch LED TVs with premium channels
  • Daily housekeeping, desks, and phones

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–noon
  • 7 restaurants and 1 coffee shop/cafe
  • 2 beach bars, 2 poolside bars and 5 bars/lounges
  • 24-hour room service

Restaurants on site

  • Portofino (Aduls Only)
  • Meraki
  • Oceana
  • El Patio
  • World Café

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Golf course
  • Karaoke
  • Lifeguards on site
  • Shopping
  • Steam room
  • Table tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf caddy
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessions with a pro
  • Golf privileges (optional)
  • Golf pro shop
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location

Spa

  • 8 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Front entrance ramp
  • In-room accessibility
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Books
  • Communal living room
  • Couples dining
  • Designated smoking areas
  • Games
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Heated floor (bathroom)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 65-inch LED TV
  • Digital channels
  • Pay movies
  • Premium channels

Food and drink

  • Free minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Dreams Estrella Del Mar Mazatlan
Dreams Estrella del Mar Mazatlan Golf Spa Resort All Inclusive

Frequently asked questions

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1300 per pet, per night. Service animals are exempt from fees.

How much is parking at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Valet parking is free at this property.

What time is check-in at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, bartending classes, cooking classes, and more.

Where is Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive located?

Nestled on the beach, this Mazatlán property is within 20 mi (32 km) of Mazatlán Aquarium, Teodoro Mariscal Stadium, and Plaza Machado. Olas Altas Beach and The Mazatlan Malecón are also within 20 mi (32 km).

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Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 40 out of 66 reviews
Rating 8 - Good. 8 out of 66 reviews
Rating 6 - Okay. 10 out of 66 reviews
Rating 4 - Poor. 2 out of 66 reviews
Rating 2 - Terrible. 6 out of 66 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a honeymoon. would be a great place for families with kids too!
Stayed 6 nights in Feb 2025

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, very friendly and easy property to navigate!
Stayed 5 nights in Dec 2024

10/10 Excellent

heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the ocean view, the friendly staff, delicious meals, and the amenities including the gym, entertainment, ans pool area. The activity staff and servers all went out of their way to make us feel welcome and comfortable.
Stayed 13 nights in Jan 2025

10/10 Excellent

Craig William

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I spent 5 days here and everything was wonderful! The amenities, the food, the service, the pools, our room…all of it was amazing. We had many experiences where the staff went above and beyond to make our vacation special. I highly recommend this property for an enjoyable getaway.
Stayed 4 nights in Dec 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very safe due to two check points to enter the property. Staff was attentive and friendly. There were several meal options, but the World Cafe breakfast was our favorite. The ocean view was beautiful from every room.
Stayed 5 nights in Dec 2024

10/10 Excellent

Pradhyumansinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabiola from Excursions kids club and Yulisa from barefoot grill are awesome . We had excellent stay. All staff are nice.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service received by Isaac Daniel and Roberto at the preferred bar area. Dining service exceeded expectations. Shout out to Arturo at the World Cafe for outstanding service and warm farewell.
Stayed 7 nights in Jan 2025

10/10 Excellent

Rigoberto R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful with much fun especially the food and restaurants all recommend
Stayed 3 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, amenities
Food was excellent! Even buffet breakfast was great
Stayed 3 nights in Sep 2024

6/10 Okay

Olivia

Liked: Cleanliness, staff & service
Needs more activities
Stayed 8 nights in Nov 2024

8/10 Good

Chan Woo

Liked: Cleanliness
All rooms are ocean front view-beautiful! Room was very nice and comfortable. But general Facilities were not well maintained. Walls were chipped, floor cement by the pool was faded and chipped. Definitely didn’t feel like a newly built hotel (April 2024). Felt like it’s been worn down for 10 years already. Food was very bad and there’s no other food options outside the hotel. People in Mazatlán are very nice and the workers were very kind.
Stayed 3 nights in Jan 2025

10/10 Excellent

jake

Liked: Cleanliness, staff & service, property conditions & facilities
Five star service and 3.5 star food
Stayed 3 nights in Aug 2024

8/10 Good

Tawny

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Dec 2024

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff made the stay worth while. However, dining options and food quality lacked. Very limited buffet options, i.e. no pasta station like many other A.I. resorts, repetitive breakfast, lunch/dinner & dessert options on buffet. Restaurant’s lacked the quality you would expect for a 5 star resort. Preferred Adult area, lacked food service attendant, however the drink service attendant was on par. Once again the workers made the stay worth while. Abel in preferred adult bar, Santiago & Daniel in Preferred Lounge Bar, Issac, at the Sports Bar, Arturo, in Main Dinning, Mark Butler. Exception worker’s!!
Stayed 7 nights in Jan 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 14 days and it was wonderful. Very quiet until the week of Thanksgiving, then it was so busy. Fatima in housekeeping was fantastic every day. Joel in entertainment was funny and kind. And a special shout out to Oscar who was in my opinion one of the hardest working servers around the pool!! He was awesome! Thanks for the amazing memories Dreams!
Stayed 14 nights in Nov 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & service are amazing...Love the place.. Some staff selling the Time shares a little to pushy... But will return.
Stayed 2 nights in Oct 2024

10/10 Excellent

PETER DYCK

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Dec 2024

10/10 Excellent

Dra Natalia

Liked: Staff & service, property conditions & facilities
They’re great with kids, all the staff it’s amazing. The food it’s very good in all of their restaurants, definitely coming back.
Stayed 3 nights in Jul 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet relaxing resort off the beaten path close to airport. The staff goes out of their way to make your stay enjoyable. We did tip but we felt it was not like they expected it. Staff really appreciated the tips and one of our waiters was SO appreciative and made our night by saying ‘God bless you’. There are no bracelets. The beach is walkable for miles each way and quiet. We saw dolphins daily but you have to watch for them. There are no beach activities like parasailing or jet skis. All rooms are ocean view. We did preferred club which is ocean front. Preferred club has separate pool area & bar but is quiet -no music. There is also a preferred lounge. We also got 2 rounds of free golf with 4 nights preferred booking. The golf course is amazing! At least 6 holes right on the ocean and is in beautiful shape. The club house overlooks the ocean also. We paid $50 for new PXG clubs plus they gave us a free drink. They pick you up at the hotel with golf cart & take you there. We thought the food options were all good. Nice coffee shop. No reservations required at restaurants which was SO nice. Rooms are big and nicely decorated with many amenities. We really enjoyed our stay & would return. We didn’t go to Stone Island but it’s a $30 taxi there and heard it was fun and authentic Mexico experience.
Stayed 4 nights in Feb 2025

8/10 Good

lizeth

Liked: Cleanliness, staff & service, property conditions & facilities
Not all facilities are open like spa and kids club
Stayed 4 nights in Jul 2024

2/10 Terrible

Sergio

Liked: Amenities
Service needs to improve.
Stayed 4 nights in Jul 2024

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel, but overall i think the hotel can do better, our room key wouldnt open the door, and they had us waiting outside our room for over an hour, they should have a master key to open the door, instead they had tu unbolt the door to get it, i know it can happen to anybody, but a hotel that fancy should have other Alternatives to opening a door..
Stayed 2 nights in Aug 2024

2/10 Terrible

maggie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The facility is nice and new what the property is advertising online is completely false. The hotel say 7 restaurants but only 3 are available the other 4 under construction, No Spa, room service never showed. Alot of the services are not available nor in use. For the price of this hotel I could've stayed elsewhere.
Stayed 3 nights in May 2024

6/10 Okay

Erick

Liked: Property conditions & facilities
Disliked: Cleanliness
The property is new and they have good facilities, spacious, nice rooms, great activities, shows, events, fun for the family. However, it is understaffed, hallways are not cleaned at all, dirt, dead bugs and other disgusting stuff (someone vomitted on the stairs) remained there for days even after we called the front desk and reported it. The food at the restaurants is very good but again they are unsedstaffed so even if they try their hardest the service is very poor. For example there were very long lines at the breakfast stations or food items weren't re-stocked in buffets, and in certain restaurants the service was slow. Also, the wines included are only house wines that are terrible, we bought wine everynight. They were very inflexibe about certain things that were irrelevant (not letting us add a two-top table to a six-seat table to accomadate parents because it was against their brand) while missing the boat on big things (vomit on the stairs for 2 days) or housekeeping was good but missed details (dirty cups left in the room or the room-service bin for days) or poor circulation in the gym). Its not a cheap hotel and has a lot of potential to be worth the money so we hope they get their staffing right otherwise it will be a waste of a property.
Stayed 4 nights in Jul 2024