6/10 Okay
Matthew
Traveled with partner
24 September 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was a beautiful. Cypress tree driveway, excellent pool, very nicely finished clean rooms & bathroom. The chef was on the whole very good. Located within 10km of Matera but in a quiet rural setting.
The staff. Anna who served breakfast & checkout was excellent.
The rest of the staff are either poorly managed and demoralised or should not be in a hospitality role. Checkin person was rude and didn’t make you feel welcome. Couldn’t really be bothered. The waiters I think must work on a local farm, no people skills whatsoever. Starters & main course was very good. I sent the salad back. You have a choice of green salad or mixed salad m, which was green leaves a carrots??
After that everyone disappeared leaving us and another table wondering if they were coming back to offer dessert & coffee. No one came back, no staff anywhere, so we all got up and eventually left.
To top it off some of the complimentary lotions etc were half full and perused.
Beautiful place, but either the staff need training or recruit some people that understand customer service. Unfortunately it ruined our stay. Couldn’t wait to move on.
Matthew
Stayed 1 night in Sep 2024
