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Best Western Hotel du Mucem

3.0 star property
Hotel with a 24-hour business center, a short walk to Old Port of Marseille

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Photo gallery for Best Western Hotel du Mucem

Lobby
Comfort Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing
Daily full breakfast (EUR 14.50 per person)
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Laundry
  • Housekeeping
  • Pet friendly
  • Air conditioning
  • 24/7 front desk
The current price is AED 358
AED 411 total
includes taxes & fees
14 Mar - 15 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Hydromassage showerhead
Private bathroom
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Comfort Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Hydromassage showerhead
Private bathroom
Electric kettle
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Standard Room, 1 Twin Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Hydromassage showerhead
Private bathroom
Electric kettle
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
22 Rue Mazenod, Marseille, Bouches-du-Rhone, 13002

What's nearby

  • Old Port of Marseille - 4 min walk - 0.4 km
  • Les Terrasses du Port - 7 min walk - 0.6 km
  • Museum of European and Mediterranean Civilisations - 13 min walk - 1.1 km
  • Grand Port Maritime de Marseille - 19 min walk - 1.7 km
  • Velodrome Stadium - 6 min drive - 5.1 km

Getting around

  • Joliette Station - 5 min walk
  • Arenc Le Silo Tram Station - 18 min walk
  • Marseille - Provence Airport (MRS) - 25 min drive

Restaurants

  • ‪Burger King - ‬5 min walk
  • ‪Brasserie de la Joliette - ‬4 min walk
  • ‪Le Hippie Chic - ‬4 min walk
  • ‪White Rabbit - ‬3 min walk
  • ‪Café le Major - ‬1 min walk

About this property

Best Western Hotel du Mucem

Hotel near Old Port of Marseille
Located close to Grand Port Maritime de Marseille, Best Western Hotel du Mucem provides a shopping mall on site, dry cleaning/laundry services, and a 24-hour business center. In addition to a snack bar/deli, guests can connect to free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), luggage storage, and free newspapers
  • An elevator, a 24-hour front desk, and smoke-free premises
  • Concierge services, a front-desk safe, and a vending machine
Room features
All guestrooms at Best Western Hotel du Mucem feature perks such as 24-hour room service and premium bedding, in addition to amenities like free WiFi and air conditioning.
Other amenities include:
  • Bathrooms with hydromassage showers and tubs or showers
  • 40-inch flat-screen TVs with digital channels
  • Highchairs, electric kettles, and heating

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking for EUR 30 per day; discounts available

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends: EUR 14.50 per person
  • 24-hour room service

Things to do

  • Shopping mall

Family friendly

  • Highchair
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 35
  • Stair-free path to entrance
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Up to 18 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.16 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 14.50 per person
  • Nearby parking fee: EUR 30 per day (1 ft away)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Hotel Mucem
Best Western Hotel Mucem Marseille
Best Western Mucem
Best Western Mucem Marseille
Best Du Mucem Marseille
Best Western Hotel du Mucem Hotel
Best Western Hotel du Mucem Marseille
Best Western Hotel du Mucem Hotel Marseille

Frequently asked questions

Is Best Western Hotel du Mucem pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 18 lbs per pet. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

What time is check-in at Best Western Hotel du Mucem?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Best Western Hotel du Mucem?

Check-out is at noon.

Where is Best Western Hotel du Mucem located?

Located in 2nd Arrondissement, this hotel is within 1 mi (2 km) of Docks of Joliette, Old Port of Marseille, and Grand Port Maritime de Marseille. Velodrome Stadium is 3.1 mi (5 km) away. Joliette Station is 5 minutes by foot and Jules Guesde Station is 11 minutes.

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Best Western Hotel du Mucem Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 167 out of 424 reviews
Rating 8 - Good. 189 out of 424 reviews
Rating 6 - Okay. 50 out of 424 reviews
Rating 4 - Poor. 12 out of 424 reviews
Rating 2 - Terrible. 6 out of 424 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 1 night in Feb 2025

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick overnight stay in Marseille. Hotel was very conveniently located near good public transport links. Comfortable room and welcoming staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abdallah and the other staff went above and beyond to make our visit excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable
Very comfortable bed which made for excellent nights sleep. Located next to Cathedral and close to underground station. The easy to get around from there. A few steps to the seafront
Stayed 3 nights in Oct 2024

6/10 Okay

François

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy all night long. Only a few people in the hotel but they make us stay in nearby rooms so there's noise.
Stayed 2 nights in Nov 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
This was a brand new property so excellent facility. Staff needs to be a bit more informed about groceries, restaurants, buses in the area.
Stayed 2 nights in Sep 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to many attractions
Stayed 3 nights in Jun 2024

10/10 Excellent

Isabel Marques de

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very nice staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Staff was friendy
Stayed 1 night in Jul 2024

10/10 Excellent

Corri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and great to get to public transport or walking to vieux port
Stayed 3 nights in Sep 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the centre, comfy bed and parking nearby
Stayed 1 night in Aug 2023

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and price
The hotel was great for the value and in a location close to a lot of points of interest. The staff was friendly and helpful and I would stay there again and recommend it to others.
Stayed 1 night in Oct 2023

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure in bathroom wasn’t great, but good location, quiet area
Stayed 2 nights in Jun 2024

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and quality. Friendly staff.
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very helpful staff
Stayed 4 nights in Oct 2023

8/10 Good

Frankie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Removations were well done. Room was great with wonderful bathroom. Area was well located yet safe and quiet. Staff very helpfull and breakfast nice with good options.
Stayed 3 nights in Aug 2023

10/10 Excellent

Hessel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Room was ok. Just not enough space for clothes etc. Perfect location.
Stayed 4 nights in Oct 2023

6/10 Okay

Dylan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smell and loud. Not the best area.
Stayed 1 night in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, functioning Air conditioner in very hot conditions, polite and helpful staff
Stayed 1 night in Jul 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful at all times. Good location for walking to the main places or catching public transport to other areas. Construction work happening in the area - that we were prewarned about - didn’t disturb our stay at all. Good places to eat nearby and a beautiful view of the Major from the balcony!
Stayed 4 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Staff & service
I enjoyed walking to the hotel as it has a perfect view of the Cathedrale La Major. The single room is small but the perfect size in my opinion - not too small. The room is perfectly cleaned everyday and coffee, tea, and biscuits are replenished too. Very close to restaurants, sights, and trains/buses. The reception could do a bit of an upgrade thought. Very helpful staff at the reception.
Stayed 2 nights in May 2023

8/10 Good

Karl

Liked: Cleanliness
The Air Conditioning broke, but the staff quickly fixed it.
Stayed 1 night in Jul 2023

2/10 Terrible

Jean

Disliked: Property conditions & facilities
We booked two rooms for two nights The lift was out of order so we had to use the stairs We were on the second floor so that’s four flights up winding staircase with extremely dangerous step out because of the door opening inward :on you so you have to step down : and then to find at the second floor the magnetic card key doesn’t work so my wife goes down to reception ( I have asthma so I was already completely out of breath) and again the magnetic card key malfunctions. That evening coming back from the restaurant same problem hiking up four flights to have the key malfunction again Next day the elevator is still not working and the magnetic key doesn’t work AGAIN so the receptionist actually climbed the stairs with us to check that we were not complete morons and didn’t know how a magnetic card works And AGAIN the magnetic key malfunctions ! Now I am beginning to wonder if we are spending our entire vacation in a winding staircase…!!!!!
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Simple, convenient hotel
The room was spacious, recent and clean. We couldn't get a double bed which is a shame. The hotel is at the edge between a very nice neighborhood and a much less nice one, but the entrance was located on a nice street. It was a good surprise that we had views to the cathedral from the window. Lights were flickering in the room. Got locked out of the room as the lock ran out of battery. Cleaning stuff there away my toiletry items.
Stayed 3 nights in Jul 2022