6/10 Okay
Andrew and Pouneh, Bristol
Traveled with partner
1 December 2022
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The riad courtyard is really beautiful but the surrounding streets are not very clean.
The room is designed to look nice. However, the water for the shower was not very hot, the tap for the sink was dripping and the carpet not very clean with hair and fluff on it.
The absolute worst thing was the CRAZY amount of noise from the mosque every day at 6.30!am. We have lived in Dubai so used to that. But this is on a whole other level. The man seems to be screaming for a very long time. We had little sleep during our stay due to noise from the area and the early call to prayer. The main reason for the low rating here.
The Moroccan staff are lovely and very helpful but they do keep trying to sell airport transfers, half day tour (without telling us the cost we were forced into this as we were told you cannot possibly manage the Medina without a guide- not true). We were later charged €60 fir a half day tour. A shame. Not about the money but the lack of transparency and pressure put on us just after we have arrived after a long journey, feeling super tired. We certainly won’t stay there as the noise was unbearable but because of these practices. We did receive a bottle of wine for our 50th birthday which was very thoughtful so want to say Thank you! Hope in future can inform guests prior yo arrival about the noise and not be pushy to sell overpriced services.