6/10 Okay
Mo Ling
Traveled with partner
18 December 2024
Liked: Cleanliness, staff & service
We had a lovely stay here a few months ago and had a lovely room overlooking the gardens .
Therefore we were really looking forward to this visit especially as it is so close to Christmas.
This time , first room we were given had the tiniest window, the room looked tired and we felt claustrophobic. It was near the spa end of the building and we felt like we were in a different hotel!
We asked to be moved, initially at extra cost to us but eventually they agreed to move us at no extra expense to us . This time the room was in the courtyard. The room was better and had large windows overlooking the front gardens and carpark which was a massive improvement from previous room .
Staff were helpful and polite,
However we will be staying elsewhere next time we are back in Marlow .
Mo Ling
Stayed 1 night in Dec 2024