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Tughan Hotel

3.0 star property
Family-friendly hotel with a 24-hour front desk and a coffee shop

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Photo gallery for Tughan Hotel

Breakfast, lunch, dinner served; international cuisine, garden views
Breakfast, lunch, dinner served; international cuisine, garden views
Exterior
Breakfast, lunch, dinner served; international cuisine, garden views
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Laundry
  • Housekeeping
  • Air conditioning
The current price is AED 303
AED 339 total
includes taxes & fees
15 Apr - 16 Apr

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | Premium bedding, down comforters, memory foam beds, minibar

Honeymoon Studio Suite

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Comfort Room, 1 Double Bed

Combined shower/tub, hydromassage showerhead, designer toiletries

Comfort Room, 1 Double Bed

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 40 sq m
  • Mountain view
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Triple Room

Premium bedding, down comforters, memory foam beds, minibar

Executive Triple Room

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Family Room

Premium bedding, down comforters, memory foam beds, minibar

Family Room

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Single Room, 1 Bedroom, City View

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Single Room, 1 Bedroom, City View

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 35 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double or Twin Room

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 King Beds

About the neighborhood

Map
1.Cadde Sar Mahallesi No:351 Artuklu, Mardin, 47100

What's nearby

  • Mardin Museum - 3 min walk - 0.3 km
  • Great Mosque of Mardin - 7 min walk - 0.6 km
  • Zinciriye Medresesi - 19 min walk - 1.7 km
  • Mardin Castle - 6 min drive - 4.7 km
  • Kasımiye Medresesi - 7 min drive - 5.4 km

Getting around

  • Mardin Station - 33 min drive
  • Mardin (MQM) - 44 min drive

Restaurants

  • ‪Artukbey Kahve - ‬3 min walk
  • ‪Abbara Bar - ‬3 min walk
  • ‪Birtat Lahmacun - ‬3 min walk
  • ‪Cercis Murat Konağı - ‬4 min walk
  • ‪Arasta Cafe - ‬1 min walk

About this property

Tughan Hotel

Family-friendly hotel in Artuklu, remodeled in 2020
At Tughan Hotel, you can look forward to a free grocery shopping service, a free daily manager's reception, and a terrace. The on-site international cuisine restaurant, Han Restaurant, offers breakfast, brunch, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as an art gallery on site and a shopping mall on site.
Other perks at this hotel include:
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • A bicycle shuttle, pet grooming services, and coffee/tea in the lobby
  • A bicycle shop on site, tour/ticket assistance, and concierge services
Room features
All guestrooms are individually furnished, and offer comforts such as 24-hour room service and free international calls, as well as perks like fireplaces and premium bedding.
More conveniences in all rooms include:
  • Changing tables, baby monitors, and highchairs
  • Hypo-allergenic bedding, memory foam beds, and down comforters
  • Bathrooms with heated floors and hydromassage showers
  • 210-inch LCD TVs with Netflix, Hulu, and streaming services
  • Private yards, wardrobes/closets, and separate sitting areas

Languages

Arabic, Azerbaijani, Bulgarian, Catalan, Chinese (Mandarin), Croatian, Czech, Dutch, English, Farsi, Filipino, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Ukrainian

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Han Restaurant

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle cleaning area
  • Bicycle equipment shop
  • Bicycle repair station
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Designer stores
  • Free children's club
  • Library
  • Playground
  • Shopping mall
  • TV in common areas

Family friendly

  • All-in-one washer/dryer
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby monitor
  • Baby toys
  • Changing table
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Dining table
  • DVD player
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Musical instrument
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5,382 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • In a provincial park
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • 9 accessible parking spaces
  • Accessible airport shuttle
  • Accessible bathtub
  • Accessible shuttle
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Ceiling hoist
  • Doorbell and phone notification
  • Elevator (30 inch wide door)
  • Fixed shower seat
  • Front entrance ramp
  • Grab bar in bathtub (30 inches high)
  • Grab bar in shower
  • Grab bar near toilet (30 inches high)
  • Hand-held showerhead
  • Handrails in hallways (35 inches high)
  • Handrails in stairways (30 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Hospital bed
  • Lever door handles
  • Low-height bed (20 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Portable bathtub seat
  • Portable hoist available
  • Portable shower seat
  • Sign language-capable staff
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Communal living room
  • Designated smoking areas
  • Electric bike charging
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Renovated entire property - August 2020
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 210-inch LCD TV with premium satellite channels
  • CD player
  • DVD player
  • DVR
  • First-run movies
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services
  • Video game console

Food and drink

  • 24-hour room service
  • Blender
  • Champagne service
  • Chef service
  • Cleaning supplies
  • Coffee grinder
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Ice maker
  • Kitchen island
  • Lobster/crab pot
  • Meal delivery service
  • Microwave
  • Minibar
  • Mixer
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Rice cooker
  • Separate dining area
  • Spices
  • Stovetop
  • Toaster
  • Toaster oven
  • Waffle maker
  • Wet bar

More

  • 5G smartphone data speed
  • Access via exterior corridors
  • Air conditioning
  • All-in-one washer/dryer
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Computer monitor
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Fan
  • Fireplace
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Office
  • Phone
  • Printer
  • Safe
  • Separate sitting area
  • Smartphone
  • Soundproofed rooms
  • Unlimited free smartphone calls
  • Unlimited smartphone data usage
  • Window screens
LIST_ALT

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 12:30 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls, an off-leash area, pet-sitting services, litter boxes, and pet grooming services are available

Children and extra beds

Children are welcome
Cribs (infant beds) are available for TRY 500.0 per day

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Airport shuttle fee: TRY 1000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: TRY 500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay, Boost, LINE Pay, Amazon Pay, DANA, and DBS PayLah!
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 15457

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Tughan Hotel Mardin
Tughan Mardin
Tughan Hotel Hotel
Tughan Hotel Mardin
Tughan Hotel Hotel Mardin

Frequently asked questions

Is Tughan Hotel pet-friendly?

Yes, cats and dogs are allowed at this property.

What time is check-in at Tughan Hotel?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Tughan Hotel?

Check-out is at 12:30 PM. Late check-out is available for a fee (subject to availability).

Does Tughan Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of TRY 1000 per vehicle applies.

Where is Tughan Hotel located?

This family-friendly Mardin hotel is located near the airport, steps from Kirklar Kilisesi, Mardin Museum, and Latifiye Mosque. Bazaar and Şahkulubey Mansion are also within 5 minutes.

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Tughan Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 81 out of 196 reviews
Rating 8 - Good. 35 out of 196 reviews
Rating 6 - Okay. 27 out of 196 reviews
Rating 4 - Poor. 21 out of 196 reviews
Rating 2 - Terrible. 32 out of 196 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

YONGSU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel's next door cafe? store was very noisy...i think this problem is depends on the room. but hotel's service and condition was good.
Stayed 1 night in Sep 2024

2/10 Terrible

ISMAEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
unfortunately, my experience was far from pleasant. Firstly, the pictures did not match the reality of the room I was given. Even there was no shampoo provided and bathroom was not tiidy and clean, which is a basic amenity one would expect. Additionally, the air-conditioning system was unreliable and did not function properly, making the room uncomfortable. Parking was a headache with limited spaces and poor management. Overall, I do not recommend staying here.
Stayed 1 night in Dec 2024

2/10 Terrible

Patric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was black mould growing on the walls underneath peeling wallpaper. The roof leaked. Tv did not work,fridge stopped working, no coat hangers,no mattress protector no top sheet on bed,water took 15mins to come out of the tap i timed it then 10 mins to get hot.
Stayed 1 night in Oct 2024

6/10 Okay

Ahmed

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Good location
In first time when I was getting there to check in. I was waiting for 30 minutes in front of the door. Because no body there to check in. The final the man who came and the face sleep. Also, I paid the parking, but the actual I had a free valet, but he didn't earn to me only said need to pay.
Stayed 1 night in Aug 2022

4/10 Poor

Azad

Disliked: Staff & service
We spent four nights there. When we arrived we found out that they gave our room to another customer. The room that they provide us later was very noisy, and we literally couldn’t sleep at all! The toilet flashing and the bathroom door had issues. Also, when we asked about washing our clothing they said a price which was much higher than the amount that I pay even at the US.
Stayed 4 nights in Jul 2022

6/10 Okay

Eyup Fazli

Disliked: Cleanliness, property conditions & facilities
Not recommended
The hotel's building and lobby look very fancy but the room we got was not very nice. It was not very clean, we didn't have any toiletries, and there was a used small bottle of shampoo still in the shower. Unless you get the luxury suite, the view you get is to the street, not the Mesopotamian valley. On the second day, we didn't have hot water in the shower, we came during winter, the temperature was around 0°C (32 fahrenheit), so it is unacceptable to have a cold shower in this weather. We asked the reception about it, they said they had fixed it already, so I went and take a shower, but the water was barely lukewarm, it was not fixed for another day. The breakfast included is not good. The food is not really tasty and the organization of it is very poor. It is also not very clean. The dirty dishes from previous guests were lying around for ages. We arrived and there was 1 boiled egg left (we didn't arrive at the end of the breakfast), we asked for more eggs, they said they would bring. We finished eating, and we never received the eggs. The next day we decided to go somewhere else for breakfast, because we were so disappointed from the morning before. Smoking is allowed everywhere in the hotel, so there is a constant smell of cigarette everywhere
Stayed 2 nights in Jan 2023

6/10 Okay

Kürsat

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

CANAN

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Mehmet Hanifi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FARE dahil konsept
Hotel falan değil. Sakın gitmeyin. Böyle bir kepazelik görmedim. - Gece yarısı saat 12 ye kadar hem teras hem hotel içi bangır bangır müzik uyuyamıyorsunuz. - hijyen asla yok. Yatakları rahat değil. - Hotelin en güzel balayı suiti diye sattıkları odada kalmama rağmen FARE yanlış duymadınız FAREyle uyandım yatağımın dibinde.
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Murat Can

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Einar

Disliked: Property conditions & facilities
Merkelig frokost. Utrolig mye støy med musikk fra hotellets restaurant fra 20.00 til 24.00. Parkering var problematisk
Stayed 3 nights in Oct 2024

10/10 Excellent

Güllü

Liked: Cleanliness, staff & service, property conditions & facilities
Nur leider nicht geeignet für gehbehintertde menschen Kein lift Viel treppen
Stayed 3 nights in Oct 2024

10/10 Excellent

MONESTER PRO

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Liked: Amenities
Disliked: Cleanliness
Det ble ikke rengjort på rommet de fire dagene jeg var der. Frokosten var meget bra. Beligenheten var fantastisk i gamlebyen. Jeg ble lovt gratis yransport til flyplassen, men betale selv 110 TL for dette.
Stayed 4 nights in Sep 2024

10/10 Excellent

FATIH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Yusuf

Disliked: Cleanliness, staff & service, property conditions & facilities
Würde ich nie wieder buchen Personal sehr sehr unfreundlich beim Beschreibung Parkservice falsch information und Personal sagt euer Problem Zimmer nicht gekriegt wie beschrieben 4 Bett Zimmer sondern 3 Bett gekriegt aber für vier Bett gezahlt dann sagt Bucht halt nicht online weil online günstiger ist In der früh kein Wasser zum Duschen nicht mal zum Gesicht waschen Überall dreckig Würde ich keine Raten
Stayed 1 night in Aug 2024

10/10 Excellent

Mahide Gül

Stayed 1 night in Aug 2024

10/10 Excellent

Busra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ben bütün hizmetleriyle çok memnun kaldım. Konumu olsun, buradaki çalışanlar olsun Mardin’e bir daha gelirsem düşünmeden kalcağım bir yer. Ayrıca güvenilir de:) Her şey için teşekkür ederim.
Stayed 2 nights in Aug 2024

10/10 Excellent

Serdar

Tuğhan otel
Öncelikle otel personeli ilgiliydi. Temizlik güzel. Kahvaltı teras katındaydı. Biraz çeşitlenirse daha güzel olacak.
Stayed 1 night in Jul 2024

2/10 Terrible

Hüsniye

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

ZEYNEP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

6/10 Okay

Simranjit

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

NACI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Cemile

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024