Apartments in Mara Region

"Horrible service. Did not stay due to a missed flight and poor communication with the property. Contacted the property multiple times over months with the same request and they rarely if ever responded. When I contacted them about missing my flight they had the audacity to inform me that I "only booked for 1 person" which contradicted my many emails and the hotels.com booking for 1 room with 2 adults. Decided to cut ties and stay at a much nicer hotel in Arusha instead of further dealing with this property. I have never in my life given a 1 star review, but this feels justified. "

"Probably one of the best place to stay and enjoy serengati national park. Staffs are super nice and hospitality is just amazing. I'd recommend to my friends. "

"The customer service was out standing. They were on top of each and every thing asking several times how they could help me and how did I sleep and how did I like my dinner. The food was incredible. I was escorted to and from dinner each night. They helped me make phone calls to be sure I would be picked up from the airport to my next hotel. Wonderful. Wonderful Wounderful"

"We stayed for 3 nights and it was wonderful! We loved it. Staff was very friendly, food was good, got to see plenty of animals from our room! But be prepared to pay more money by the end. Considering how much we paid for the room, we would’ve thought the airport transfer should’ve been included for free, but nope. $200 each way. That is very expensive. Also, they charge a national park fee daily. We had to pay an extra 1.2K. Just an FYI. But we enjoyed everything. "

"The lodge is located in a central place amongst the vast Serengeti, so it is relatively easy to visit the sites where the animals are located. I found the buffet fantastic with a great chef and helpful staff. Dancers accompanied the evening meals and there was a nice vibe in the dining area. You cannot leave the premises of the lodge, it literally is too dangerous to do so, as hyenas, warthogs or even a hippo may attack you. An incredible sight I witnessed was to see a giraffe appear at night behind my room! Some mornings, monkeys would appear on the roof of the lodge, but they were harmless and ran away from the sight of us. The views from the lodge of the Serengeti are fantastic and many a guest woke up early to try to witness the sunrise or sunset. The rooms are just about spacious enough for 2 people but the wi-fi is poor. Lights go out at 12 midnight and there is no hot water from 12 to 6 AM, not a huge issue for me personally. The gym has a good set of equipment’s and was not busy at all during my stay. I regretted not taking binoculars for my safari and I think it would be a good business opportunity if the lodge rented these out. "

"great food! great services! great personnel!"

"Everything was absolutely amazing!! "

"We booked this lodge almost a year ago. It is a new and there were no reviews at the time of booking. We arrived at 1330 and we were not able to access our room until 1400. Once we entered the room the temperature was well over 90F/32C. There is no fan in the room. There are two small windows in the rear, however there is no screen to keep the bugs out. When we went to the front desk to request a portable fan were we told none were available. We ended up sitting outside the room until 1800. We went to have dinner at the restaurant and was advised the restroom was not completed. We had to return to our room if we wanted to use the restroom. Around 2000 we took a shower and got into the bed. There was a leak from the shower wall onto the bed. Our pillows were wet. This is new lodge with a number of flaws. First time I have written a negative review. Unfortunately would not recommend👎👎"

"Remote glamping. Feels like a miracle that this camp in the middle of the Serengeti has hot water, electricity, Internet, and white tablecloth dining. Staff are friendly and helpful. This is not for the faint hearted or light sleeper. There are delightful animal noises at night. Baboons come into the camp at dusk. You need an escort to the dining tent after dark (easily arranged by telephone). I had a buffalo outside my tent one night. I never felt unsafe though. I would strongly recommend to book via a tour guide. It's tough to figure out how to get there otherwise. "