2/10 Terrible
Shella Anne
10 June 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
It was hell staying at this hotel.My time was waisted from the initial hotel,The Beacon, we had to transfer to E hotel, then they charge us for $35 (P2,000) for children as extra person staying.They told us to pay cash & they didn't give us the receipt.The room we stayed had so many issues from aircon leaks, shower was dripping,the whole floor flooded while showering,my 8 yrold almost slipped.There's no rag for the shower & the whole bathroom had molds and stains and open holes on the ceiling. No AC on the hallway.Then they transferred us to a down grade room, still with AC leaks, ok with no tub but the ceiling is broken, tiles have dark stains and molds even the lavatory. Then my kids and I got insect bites last night. I can show all pictures when necessary. The internet was limited to 4 guests and it was cut short, the maintenance was not there. The Manager is on leave and there's no supervisor too;( so frustrating!!!
Shella Anne
Stayed 3 nights in Jun 2024