2/10 Terrible
Marley
24 November 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Choosing to stay here was a mistake. I had stayed at similar places in other countries however the standards with the place were better in terms of cleanliness and care for their the facilities.
I had arrived late due to my flight which I mentioned when arriving and was greater with “You’re late, it’s 1,000 pesos for security cover” that’s fine but considering on the website it did say 24hr check in I didn’t did not think my late flight would be an issue.
First room I had had a roach in it and someone had clearly slept in the bed as there were sweat stains in the bed and hair.
To the credit of the manager (I think they were the manager) I was put in another room. I took him up to show him.
The newer room was better but even with this room it was not that clean either and there was a lizard in the shower.
I had to book somewhere else the next day as couldn’t handle staying in that environment.
I think what didn’t help is next day no one was at reception until 9:30 so really no support until then.
Depending on how long you’re staying I’m not sure I could recommend here. Seeing earlier reviews make that clearer.
Personally given the issues I had a refund would be in order as I never had the full stay but how likely this is I have no idea.
Marley
Stayed 3 nights in Nov 2024