4/10 Poor
Justin
Traveled with partner
1 February 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was clean and adequate, but that is not enough. The staff appeared to act polite but it always seemed on the surface. I was obviously the customer, however my guest spoke their first language and always addressed her with any issue even though they all spoke perfect English. When checking in, they made a big deal about needing to obtain my guest's documentation and photocopy it and explained that I cannot switch guests later as she has been documented as my official guest. This was very insulting to both of us. I believe they were insinuating my fiance might be some type of prostitute. This has never happened to me in any other country and wonder if they would have required documentation had we been the same nationality. The beach side security guard was always acting respectful untill I checked out, waited for staff to check that I didn't defile the room. Then I left the hotel via the beach exit and when he saw a had a suitcase, he detained me to make sure I had officially checked out and waited for the required checkout inspection. He was first misinformed that my room had not been inspected yet and he was literally going to frog march me back to reception. This is the purpose of having payment on file and a security hold! A combination of demeaning policies and condescending staff made this a terrible stay.
Justin
Stayed 2 nights in Jan 2025