2/10 Terrible
craig, PALM COAST
Traveled with family
24 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked this place for a family holiday in NZ, the rate seemed a bit high compared to others; but I was getting the "lakeview holiday home" so it seemed worth it. Sadly, this was the Nightmare Before Christmas combined with the Shining. Upon arrival, it was rundown outside, but things got worse. Our 'holiday home' had a broken bulb on the ground outside the door with broken glass, a rusted round clothesline outside, the toilet didn't work & was next to the washer, the grass was uncut, a picnic table had peeling paint you would get splinters from, the fuse box was exposed & the wifi didn't work. The check-in man was fine -but it was his 2nd day on the job & he didn't know anything. I wanted to check out immediately & messaged expedia but was cut off due to the lack of internet & was told the hotel's policy was no refund for the full stay. There was no one at the front desk for me to call. The next day -still no working toilet & the front desk assistant couldn't understand English even though the hotel is in NZ. She brought a plunger for my husband to use & a key to a room across the parking lot if the plunger didn't work. Then I spoke to the bartender/manager who said to email him & he would send my email to the owner re a refund, Nothing happened. But I did find an unknown man's underwear on the bedroom floor.
DON'T STAY HERE. IT IS A SCARY, UNKEMPT RIPOFF. Stay elsewhere. NZ is great. This place is an insult to the country & to Expedia for listing it.
craig
Stayed 2 nights in Dec 2024