4/10 Poor
Ashley
21 February 2018
Liked: Cleanliness
Disliked: Staff & service, room comfort
PARTY!!!(Next door)
The hotel is very centrally located, right on the main strip. Easy walk to everything you need. Hotel itself is nice enough. Teh main staff were terrible. First they acted as if they had no booking for us. When I showed it to them on my phone, they grumbled amongst themselves without adressing us, until finally the female rudely walked past us with key in hand. She turned and gestured as if we should have known to follow her. Mind you, I speak perfectly good Spanish. She opened the door to our room and left. Only one guy at the front desk wad cordial in three nights' stay. The service staff were friendly and breakfast was fine. No one tells you the place next door is a club that parties 'til 3 or 4 in the morning. We did not sleep much because the music echoes around the pool area outside the room from the upstairs bar adjacent! If you party, this place is for you...free music at your pool all night! We don't. The hotel also seems to change names weekly. Not sure how they stay on Hotels.com. We booked as Hotel Maya...phone said enjoying your stau at donkey somrthing...2 days later while writing this it says something else...happy travels!