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"Used this hotel to break up a long journey. Staff all excellent and the onsen was really good."

"Luxurious quiet spa destination with the largest most comfortable western-style rooms I’ve ever stayed at in Japan. "

"Beautiful surrounding "

"Good value for money but not convenient using public transport"

"Great with 3 people "

"Very nice and new room with all the kitchen equipment and washing machine, very good service and extremely easy parking. If you really want to be picky, it's that the hotel is inside a mountain and you need to go downhill to get in and out, which is about a 20 to 25 minute drive. Also, our room had a second floor and the one on the second floor was a little hot. But, we still really enjoyed the housing experience, it was all great!"

"It was a great stay at Sora Hotel Karuizawa Outlet. Room was spacious and the service staff were warm and welcoming. The lobby area is quaint with a grand piano that guests could play at. It is a dog-friendly hotel, ideal for dog owners and dog lovers. The location is good, less than 10 drive from Karuizawa Prince Shopping Plaza and there’s free parking on site. Breakfast was sumptuous with 4-5 variety of mains to choose from. If you choose not to have house-keeping, they will refund a small amount of the room fees back to you which is a nice gesture. "

"Enjoyed our one night stay here. Booked one hour private onsen and thoroughly enjoyed the privacy and waterfall scene. Also did the public onsen and enjoyed it as well. Yukata clothing and towels are provided. Excellent service and a sense of luxury even though the hotel itself is dated. Good breakfast."

"Grounds and the buildings in general are very beautiful. The furniture is off-putting. Might be trying to create a “Meiji-era” feeling but it’s comes off strange. The use of all the dark colors is not cheery. A more modern touch would improve the experience. Staff were great. Expedia should improve communication about this property though, as we did not make any dinner reservations in advance, it was a bit of an issue. Lucky for us, it wasn’t so busy. We liked both onsen spas and had the most wonderful facial/massage experience."