4/10 Poor
Lan H.
6 January 2025
Disliked: Cleanliness
Cabin lacks standard amenities
The location of the cabin was excellent, just a 5-minute drive to essential spots like the Village, Vons, a sledding area, and a coffee shop. However, the overall experience fell short of expectations for a few key reasons.Firstly, I found it odd that a rental cabin for a four-night stay did not provide sufficient essential items like shampoo, conditioner, and body wash. These are typically standard inclusions. When we requested additional supplies, the property manager stated they only provide a “starter pack,” and we were responsible for the rest. This should have been made explicitly clear in the listing rather than buried in the lengthy rental agreement details.Additionally, parking arrangements were poorly communicated. Although the cabin was advertised for 10 people (plus a dog), we were only given two parking passes despite having four cars. Initially, we were told we needed to park two cars in a lot near the Village, which cost us 56 per car for one night. After repeated communication, the manager eventually allowed us to park all our cars at the rental lot for the remaining three nights, but the lack of clarity in the listing cost us 112 unnecessarily. This could have been avoided with clearer information upfront.The cabin itself was disappointing and in need of major updates. The green carpet throughout was unattractive, the beds were uncomfortable, and one of the master bedroom heaters did not work, which was particularly inconvenient during a winter.
Lan H.
Stayed 4 nights in Dec 2024