4/10 Poor
Ivan P., Redwood City, USA
8 July 2024
Disliked: Cleanliness
Very tired and needs a major deep clean and refresh
The place is worn out, abused and needs a refresh and deep clean.
The place is kept "clean" by a management company but they are only doing basic surface cleaning. For example the carpet in the bedrooms is filthy, you can see the dirt. So were the walls and other surfaces.
Things are generally janky. Like opening the windows took two people to force the windows open with all the dirt in the tracks. Random assortment of mismatched kitchenware, no kettle also didn't help. Tiny TVs in the bedrooms.
It looks like the owners used to live there and then moved out and decided to VRBO it and spend as little as possible on maintenance and updates.
We actually cut our stay short and left a day earlier because it was so grubby in the apartment.
We contacted the management company and the said they will update the owners but they made no effort to accommodate us or even offer a refund. Like there should be no cleaning fee.
Ivan P.
Stayed 3 nights in Jul 2024