10/10 Excellent
Damian
1 Jan, 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere, very helpful staff, good value
We stayed at the White Elephant for 5 nights in between Christmas and New Years Eve, and from the very first moments at the hotel we were blown away by the atmosphere. The amount of art everywhere, in all common areas and in the rooms made the green jungle-like atmosphere come to life. The rooms are spacious, with nice finishings. We felt very safe while there - there is always 3 Masai men roaming around the hotel, not to mention other guards. The beach is great, the pool is inviting. In my mind one of the best things about the hotel is the staff - from the beginning we felt welcome, and had a good contact with the staff, but it all become more concrete when we had a unfortunate incident while at the hotel. I will not dwell on the details of said incident, but will say that the help and care offered by the whole staff (not just management), who went above and beyond what we expected from your 'average' hotel, blew us away. I am appreciatory and grateful for their help!
However, there are a few areas on which they could work on - so as to make this a balanced review. The Wifi can be improved (did not always work in common areas and rather spotty in the rooms - important for people who have to work while on holiday), the breakfast and dishes at the restaurant could use more vegetables (although it is a good very breakfast - but many Europeans prefer more veggies and salad options).
Apart from that - it's a splendid hotel, and I will gladly recommend it to others!
Damian
Stayed 5 nights in Dec 2018