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"I rarely leave negative reviews, but I feel this feedback is necessary. Unfortunately, my stay was far from pleasant. It felt like an online date gone wrong: the pictures looked charming and clean, but what I encountered was shocking. To start with the positives: the hotel has potential. It is spacious, modern, and offers wonderful outdoor seating by the pool alongside a lovely Balinese restaurant. However, cleanliness was a major issue and I’m not exaggerating. From the moment I entered, it was clear that the hotel hadn’t been cleaned thoroughly in a long time. The floors were dirty, the windows smudged and while that might be excusable to some extent, the condition of the room was completely unacceptable. The room appeared untouched since the last guest’s departure. There were insects crawling on the bed, hair everywhere (on the bed, the floor and in the bathroom) and a brown stain on the duvet that made me feel sick to my stomach. The bathroom was equally bad: the sink was yellowed and covered in limescale, the faucet barely produced water, and the toilet was simply unhygienic. To the hotel: You have so much potential to run a fantastic hotel. The structure and amenities are there, but cleanliness must become a priority. Please consider hiring a professional cleaning team. Additionally, having staff who can communicate in basic English would make a world of difference for international guests. I truly hope to see improvements in future. For now, I can’t recommend. "

"The facilities were better than I expected. However, Wi-Fi was very poor in units 907 and 909. I notified the desk but they seemed unconcerned."

"Very nice hotel with superb breakfast in an easy access location. "

"Good breakfast "

"Nice hotel. Very accommodating to the different things I needed whilst staying. "

"Very nice hotel with lovely staff. The art and antique collection is amazing. Highly recommended "

"We had a decent stay here, easy to access to places and the bed were comfortable. They had the worst breakfast options felt like they just doing it for the stake."

"Nice and clean hotel room with friendly and helpful staff. Next to shopping mall with food court."

"Quiet place and very nice staff. The place is amazing "