4/10 Poor
Emily
16 January 2025
Liked: Cleanliness, amenities, property conditions & facilities
I travelled as a single female. 15 minutes after checking into my room a male guest used a key card and walked straight into my room while I was using the bathroom and put his bag on my bed. I had to ask him to leave. I called reception and told them that another guest had entered my room using a key card and she said that they hadn't allocated my room on their system and it was a mistake. I was upset because I felt that this error was not taken seriously. Yes it was a mistake, but it was a very horrible one considering I was staying at this hotel as a female alone, it did not make me feel very safe at all. So I went down to reception as I felt they needed to be aware of how unsafe I felt that someone else just walked into my room using a key card. The staff did then really apologise and were super nice to me but it didn't really reassure my safety. They also offered me free breakfast. Another negative in my opinion, is that they had a sign at reception to say that you were not able to take any outside food and drink into your room, i've not come across this before at a hotel. As a solo traveller sometimes I like to get something to get from a supermarket and eat it in my room rather than go out late or dine alone. I just didn't really feel comfortable. I wasn't even allowed to take a glass of wine that I purchased at the HOTEL bar to my room without having to speak to several members of staff then I got the impression that they only allowed me to becuase of the incident.
Emily
Stayed 2 nights in Dec 2024