This was a very bad experience for us. We had to leave early and didn’t complete our stay. The first room we were given was extremely dirty and smelly, with ongoing construction work on the same floor. After complaining to the staff, they changed our room, which was slightly better.
The carpets in the rooms are filthy—you can’t even pray on them—and the bathroom was broken. On top of that, the internet service was terrible. While the staff tried to help, there wasn’t much they could do, as the overall hotel amenities are dreadful.
The hotel is located on a steep incline, making it difficult to go to Al-Haram and back. The shuttle service was a joke and not reliable. I would not recommend staying here at all.