We are a family of five (2 adults and 3 children) stayed in this hotel for 7 nights from 23.12.2018 to 30.12.2018. This hotel is about 15 minutes walk from Haram (Kaabah) but it was in a uphill when you walk from Haram (Kaabah) to the hotel. I would not personally rate this hotel as a four star hotel with regards to their services and the amenities they provided inside the room during our stay for 7 nights. Please note there were no iron/ iron board, kettle, tea cup, spoon or any other cutlery were not provided inside the room even though we booked an executive three bedroom on-suite with six beds , but it was mentioned in the booking that this hotel would provide these facilities inside the room. The reception staff and room services staff were good, however they couldn't speak in English and they only speak Arabic (reception staff), Bengali or Urdu (room services staff). The toilet was very smelly even though the room services were able cleaned the room as and when we requested them to clean the toilet, because there was no ventilation inside the toilet. Hotel amenities (beds, chairs, table etc..) were very old and broken, however the mattress was very comfy.