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SUNRISE Royal Makadi Resort - All inclusive

5.0 star property
Luxury property on the beach, with 8 outdoor pools

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Photo gallery for SUNRISE Royal Makadi Resort - All inclusive

8 outdoor pools, pool umbrellas, sun loungers
Private beach, beach umbrellas, beach towels, scuba diving
Private beach, beach umbrellas, beach towels, scuba diving
Pool Suite | Pillowtop beds, minibar, in-room safe, individually decorated
8 outdoor pools, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Breakfast included
  • Spa
The current price is AED 687
AED 886 total
includes taxes & fees
14 May - 15 May

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Pool Suite

Executive Pool Suite | Pillowtop beds, minibar, in-room safe, individually decorated

Executive Pool Suite

Highlights

Balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
  • Partial sea view
  • 90 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Standard Room, Partial Sea View

Pillowtop beds, minibar, in-room safe, individually decorated

Standard Room, Partial Sea View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • Partial sea view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, Pool View

Pillowtop beds, minibar, in-room safe, individually decorated

Standard Room, Pool View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Pool Suite

Pool Suite | Pillowtop beds, minibar, in-room safe, individually decorated

Pool Suite

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, Garden View

Pillowtop beds, minibar, in-room safe, individually decorated

Standard Room, Garden View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • Partial sea view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Suite

Family Suite | Pillowtop beds, minibar, in-room safe, individually decorated

Family Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 70 sq m
  • Sleeps 5
  • 1 Double Bed OR 1 Twin Bed

View all photos for Family room Bunk bed

Family room Bunk bed | Pillowtop beds, minibar, in-room safe, individually decorated

Family room Bunk bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Room, Garden View

Shower, free toiletries, hair dryer, bathrobes

Family Room, Garden View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 70 sq m
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Map
Makadi Bay, Makadi Bay

What's nearby

  • Makadi Water World - 9 min drive - 6.6 km
  • Senzo Mall - 15 min drive - 17.0 km
  • Desert Rose Aqua Park - 18 min drive - 20.2 km
  • Hurghada Grand Aquarium - 20 min drive - 23.7 km
  • Marina Hurghada - 31 min drive - 34.4 km

Getting around

  • Hurghada Intl. Airport (HRG) - 29 min drive

Restaurants

  • ‪𝕃𝕒 𝕎𝕚𝕖𝕟 𝐿𝑜𝑏𝑏𝑦 𝐵𝑎𝑟 - ‬5 min drive
  • ‪Венское кафе - ‬19 min walk
  • ‪ويند بريكار بار - ‬12 min walk
  • ‪لا بلايا بيتش بار - ‬12 min walk
  • ‪موخيتو - ‬12 min walk

About this property

SUNRISE Royal Makadi Resort - All inclusive

Luxury all-inclusive property by the sea
Consider a stay at SUNRISE Royal Makadi Resort - All inclusive and take advantage of a free breakfast buffet, free water park access, and a nightclub. This property is a great place to bask in the sun with a private beach, a beach bar, and scuba diving. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a body scrub, a facial, or a massage. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes are offered at the health club; other things to do include sailing, snorkeling, and beach yoga. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with 3 poolside bars and a swim-up bar.
You'll also find perks like:
  • 8 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Limo/town car service, 3 outdoor tennis courts, and express check-out
  • Supervised childcare (surcharge), a porter/bellhop, and massage treatment rooms
  • 1 meeting room, a banquet hall, and evening entertainment
  • Guest reviews say great things about the helpful staff
Room features
All 465 individually furnished rooms feature perks such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Showers, free toiletries, and hair dryers
  • 45-inch LED TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (non-alcoholic beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Soccer
Tennis
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite live performances

Languages

Arabic, English, German, Russian

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Exterior

Sunrise Sentido Mamlouk Palace

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  • Pool
  • Hot Tub
  • Breakfast included
9.0 out of 10, Wonderful, 311 reviews
The price is AED 708
AED 913 total
includes taxes & fees
16 May - 17 May
Sunrise Sentido Mamlouk Palace

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 bars/lounges
  • 3 poolside bars
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Basilico
  • Elia
  • Manzoku
  • Sharazad
  • The Bedouin

Things to do

  • 3 outdoor tennis courts
  • 8 outdoor pools
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Health club
  • Kayaking
  • Mini golf
  • Motor boating
  • Nightclub
  • Parasailing
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Waterslide
  • Windsurfing

Family friendly

  • 8 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Wheelchair accessibility

More

  • 24 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: USD 0
  • New Year's Eve (December 31) Gala Dinner per child: USD 90 (from 4 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the health club or hot tub, and guests under 16 years old are only allowed in the health club and hot tub with adult supervision

Property is also known as

Makadi SUNRISE
Makadi SUNRISE Royal
Makadi SUNRISE Royal Resort
SUNRISE Makadi Royal Resort
SUNRISE Royal Makadi
SUNRISE Royal Makadi Resort
SUNRISE Select Royal
SUNRISE Select Royal Makadi
SUNRISE Select Royal Resort
SUNRISE Royal
Sunrise Royal Makadi Bay
Sunrise Royal Makadi Hotel Makadi Bay
Sunrise Royal Makadi Hotel Bay
SUNRISE Select Royal Makadi Resort
SUNRISE Royal Makadi Resort All Inclusive
SUNRISE Royal Resort All Inclusive
SUNRISE Royal Makadi All Inclusive
SUNRISE Royal All Inclusive
SUNRISE Royal Makadi Resort - All Inclusive Makadi Bay
SUNRISE Royal Makadi Resort
SUNRISE Select Royal Makadi Resort
Sunrise Royal Makadi Inclusive
SUNRISE Royal Makadi Resort
SUNRISE Royal Makadi Aqua Resort

Frequently asked questions

Does SUNRISE Royal Makadi Resort - All inclusive have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

Is SUNRISE Royal Makadi Resort - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at SUNRISE Royal Makadi Resort - All inclusive?

Limited spots are available.

What time is check-in at SUNRISE Royal Makadi Resort - All inclusive?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SUNRISE Royal Makadi Resort - All inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at SUNRISE Royal Makadi Resort - All inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include soccer, tennis, aerobics classes, and more.

Where is SUNRISE Royal Makadi Resort - All inclusive located?

Nestled on the beach, this Makadi Bay property is 1.5 mi (2.4 km) from Red Sea and 2.9 mi (4.6 km) from Makadi Water World. Old Town Sahl Hasheesh and Big Dayz Water Sport Center are also within 9 mi (15 km).

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SUNRISE Royal Makadi Resort - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 209 out of 365 reviews
Rating 8 - Good. 105 out of 365 reviews
Rating 6 - Okay. 31 out of 365 reviews
Rating 4 - Poor. 13 out of 365 reviews
Rating 2 - Terrible. 7 out of 365 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and the restaurants, especially the Italian and Asian, were very good
Stayed 10 nights in Mar 2025

10/10 Excellent

Christiaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, nice hotel, entertainment was a little cheap
Stayed 4 nights in Mar 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, has great spa
Stayed 7 nights in Nov 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is on the Red Sea beach with soft sand and clean sunbeds. The resort is clean and food is great
Stayed 3 nights in Dec 2024

10/10 Excellent

Daljit

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel : Awesome Service: Amazing Food : Very nice View : Amazing Hotel is very good very clean and swimming pools was so clean. Very friendly staff and helpful. I enjoyed my time with my family. I just advise: Please work on your wifi its soooooo much bad. And if you can have straws with bend at the top so much helpful for parents with small kids because they can use it easily then the one you have right now in Hote. For Familie I recommend it very strongly. Thanm you so much
Stayed 4 nights in Mar 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great two weeks here with my wife to celebrate our birthdays. Special mentions for Lily and Shika from the Animation team. They were awesome. Ahmed "Freddie" from Victoria Pub for his hospitality. Also The staff and Chef in Felucca Seafood restaurant were amazing. Food in a la cartes was tremendous. Our room was cleaned and restocked by Rabea who was superb. All the staff from the Buffet were amazing, too many to name individually but couldn't do enough for us. Will visit again. Great Hotel. Alan
Stayed 14 nights in Jan 2025

10/10 Excellent

Husna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was amazing all within a reasonable price
Stayed 7 nights in Feb 2024

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time as a family of 5 in the resort for ten nights. There is plenty to do with the kids including aqua aerobics, Zumba, volleyball, tennis, mini golf, belly dancing and a wide choice of swimming pools and water slides (we counted 11 in total). Drinks and refreshments were easy to reach and the main restaurant offers great variety and options. We also used the kids club and went to the kids disco at night which is very popular with young ones. Big thanks to Gazza and Kimo for all the entertainment, Fayza and her colleague for the massage and Mostafa for the great service at the Fellucca restaurant. And thanks to the room service team for the special towel arrangements in the shape of a birthday cake for our son’s 10th birthday! The only thing we missed was a good cup of coffee. There was not a decent cup of tea or coffee anywhere to help caffeine-fuelled parents!! An easy win if the resort could fix that. Strong recommendation to make sure you bring enough sun cream. We ran out and bought a local cream which although it stopped us burning, it gave us a rash and the kids’ skin was stinging. We ended up spending a lot for a European brand. We really had a good time.
Stayed 10 nights in Apr 2025

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay if you like snorkeling and swimming. A lot of entertainment for the kids, if you are looking for a family resort.
Stayed 3 nights in Oct 2023

10/10 Excellent

Shaiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly atmosphere. The main restaurant is very busy but being able to book a table at one of the other restaurants was included in the cost and a welcome touch.
Stayed 3 nights in Jul 2024

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely staying at sunrise royal makadi . Staff is helpful and always smiling. Whole resort is so clean and service is excellent.
Stayed 7 nights in Dec 2023

10/10 Excellent

heba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing holiday
Stayed 5 nights in Aug 2023

10/10 Excellent

enas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort,multiple pools,well maintained gardens&rooms,yummy food,superb entertainment,sandy beach....highly recommended
Stayed 3 nights in Oct 2022

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
February half term break that exceeded expectations, staff were amazing, attentive and could not do enough. The hotel was very clean and plenty of space to relax we particularly liked the dividers between sun Ed areas adding to privacy.
Stayed 7 nights in Feb 2024

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
people are amazing there

10/10 Excellent

Ergun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked two times with my wife all the beaches of Makadi bay. Everytime we were so happy to come back to our beach and realised that it has the best beach. No wind, nice coral reefs, sunbeds and umbrella. Overall very good hotel.
Stayed 6 nights in Dec 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing beautiful resort with superb staff

The only negative I would say is about the alcohol, although plenty of it, you're not getting proper cocktails it is all syrup based and no matter what you order from a beer, wine G&T, cocktail, it is all served in the same plastic cup/glass so think this could be improved on, other than that amazing place.
Stayed 11 nights in Dec 2023

10/10 Excellent

Alison

Liked: Staff & service, property conditions & facilities
Amazing place , the staff work so hard but always have a smile for everyone. The food is absolutely fantastic and there are 8 different restaurants to choose from . The beach and pools are also amazing ! Can’t fault this hotel and will definitely be returning ! Thank you for a great holiday !
Stayed 1 night in May 2023

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

We are in same hotel for second time, and like always everything is exceptional, people, rooms. Absolutely amazing.
Stayed 1 night in Jul 2023

10/10 Excellent

Islam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always this resort has the best staff in Hurghada starting from security passing by the reception always they acknolwedge the guest. Special thanks to reception team
Stayed 4 nights in Jul 2022

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect. Thanks Moataz at reception for great hospitality and professionalism. Thank you Chef Jumbo for the most Delicious Duck that was cooked especially based on our request, really the best chef . also chef Ashraf was very nice and handsome passing by every table to make sure that everything is perfect. Thanks Basango ,Tyson And Vika from animation team . Hotel still my favorite one in Hurghada
Stayed 2 nights in Jan 2024

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible vacation We had an amazing vacation. This is a great resort with great service and amazing people! We relaxed in a beautiful suite. We swam in beautiful pools. We laughed and played with our kids. We are definitely planning to return! Beautiful grounds and all around a great resort. Service was very friendly and fun. Food was super super amazing, the best at the resort, but on top of that our server, Hassan, made the experience 10x better. We will never forget chef Bahaa & Mr. Boules for there great services, they took our vacation to a higher level. Special thanks for Mr. Omr in the front desk, he made everything super easy for us since we entered the resort, and Mr. Mahmoud from financial for his great customer serves. Things to improve - kids club - night shows
Stayed 4 nights in May 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved the beach

My favourite thing about this hotel was the beach. Not the most picturesque, but had comfy padded sunbeds (organised in groups with shades and screens), gentle sandy slope in the sea, good snorkelling right off the beach and a camel giving rides for children. The kids loved the water slides and the pools were well maintained and life-guarded. The hotel was generally spotlessly clean and gardens well kept. Our room in the family block near the slide pool was plenty big enough for 4, and our kids really appreciated having full size bunk beds rather than sharing a sofa bed, but the fittings were a little tired and the shower screen in the bathroom leaked. The food was above average for this type of hotel but not outstanding. The beer, wine and spirits were fine but the cocktail menu was a bit of a letdown. The activities were variable in quality. Lots of enthusiasm from the Animation team but some of the sports equipment was poor or broken, particularly the archery and mini golf. The evening entertainment shows were a little below par.
Stayed 11 nights in Mar 2024

6/10 Okay

Maimoonah

Liked: Amenities
The hotel itself was lovely and the food was great. The best entertainment I have seen on the beach which was provided by the team. Lovely baby sitting staff ( I had a lovely lady called Vika) The only issue I had which ruined my trip is the currency issues. Please make sure you have Euros/GBP and exchange prior to entering the country. I bought GBP cash and made the mistake of exchanging into dollars at the hotel. They give you larger bills (💵 100) but then struggle to accept them back as payment unless they are in prestige condition as the bank wont accept them. They have a machine to provide you with Egyptian dollars only but hardly any places accept Egyptian dollars within the resort- only the market places but they put up a fight. The prices within the resort for any pharmacy related products or toys are a total rip off. (More expensive than NYC- which surprised me!)
Stayed 7 nights in Feb 2024

6/10 Okay

Google

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds are beautiful, immaculately kept. House keeping is great, left our room spotless everytime, Reception staff are good however most questions or asks were met with a flat no for us 😬 Room was nice, spacious and clean with a bunk for the kids and balcony. My biggest gripe with the room was the mission it was to get anywhere - three flights of stairs (no lifts) and a long walk from the main area restaurants and everything else. I wish we had asked to move rooms but we felt embarrassed to ask and also scared after receiving flat nos for other requests 😬 Pools - are nice however the biggest downside of our trip - not heated as they claim! The pool with the slides is slightly warmer than the pool right next to it however still so cold which was not fun for the kids. Really difficult to get an a la carte restaurant booking and unsure when they open for bookings but seemed to be full everytime we tried. Buffet restaurant good selection of food. Animation team are great and beach is lovely. Service for drinks at pools and restaurants is hit and miss
Stayed 6 nights in Feb 2024