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Hotel Puerta De Alcala

3.0 star property
Hotel in Alcala de Henares with a sauna and a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Puerta De Alcala

Lobby sitting area
Reception
Indoor spa tub
Outdoor pool
Standard Room, 3 Twin Beds | In-room safe, desk, rollaway beds, free WiFi

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot Tub
  • Breakfast available
  • Pool
  • Laundry
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 3 Twin Beds

Standard Room, 3 Twin Beds | In-room safe, desk, rollaway beds, free WiFi

Standard Room, 3 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Deep soaking bathtub
Private bathroom
Hair dryer
Desk
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | In-room safe, desk, rollaway beds, free WiFi

Standard Single Room, 1 Twin Bed

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Deep soaking bathtub
Private bathroom
Hair dryer
Desk
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, rollaway beds, free WiFi

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Deep soaking bathtub
Private bathroom
Hair dryer
Desk
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Map
Calle Fausto Elhuyar, 9, Alcala de Henares, Madrid, 28806

What's nearby

  • La Garena Plaza Shopping Center - 4 min walk
  • Plaza Cervantes - 6 min drive
  • Convent of Las Clarisas de San Diego - 6 min drive
  • University of Alcala - 10 min drive
  • Parque Europa - 10 min drive

Getting around

  • Alcala de Henares La Garena Station - 2 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 18 min drive

Restaurants

  • ‪Happy Play la Garena - ‬3 min drive
  • ‪Glass Cafe Bar Lounge - ‬7 min walk
  • ‪Burger King - ‬9 min walk
  • ‪KFC - ‬11 min walk
  • ‪Ginos la Garena Plaza - ‬4 min walk

About this property

Hotel Puerta De Alcala

Hotel near a train station
Take advantage of a terrace, a coffee shop/cafe, and a garden at Hotel Puerta De Alcala. For some rest and relaxation, visit the sauna or the Turkish bath/hammam. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and conference space.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), laundry services, and a 24-hour front desk
  • An elevator, luggage storage, and a front-desk safe
Room features
All 59 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with deep soaking tubs and hair dryers
  • Refrigerators, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily: EUR 5 per person
  • 1 restaurant and 1 coffee shop/cafe

Things to do

  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space (646 square feet)
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 5 per person
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

ASUR Hotel Metropol Alcalá
ASUR Hotel Metropol Alcalá Alcala de Henares
ASUR Metropol Alcalá
ASUR Metropol Alcalá Alcala de Henares
Hotel Puerta Alcala Alcala de Henares
Hotel Puerta Alcala
Puerta Alcala Alcala de Henares
Puerta Alcala
Hotel Puerta De Alcala Hotel
Hotel Puerta De Alcala Alcala de Henares
Hotel Puerta De Alcala Hotel Alcala de Henares

Frequently asked questions

Does Hotel Puerta De Alcala have a pool?

Yes, this property has an outdoor pool.

Is Hotel Puerta De Alcala pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerta De Alcala?

Self parking is free at this property.

What time is check-in at Hotel Puerta De Alcala?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Hotel Puerta De Alcala?

Check-out is at noon.

Where is Hotel Puerta De Alcala located?

Situated in Alcala de Henares, this hotel is within a 10-minute walk of La Garena Plaza Shopping Center and Casa de Hippolytus. Foro de Complutum and Puerta de Madrid are also within 2 mi (3 km). Alcala de Henares La Garena Station is only a 2-minute walk.

Hotel Puerta De Alcala Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 56 reviews" "
Rating 8 - Good. 18 out of 56 reviews" "
Rating 6 - Okay. 12 out of 56 reviews" "
Rating 4 - Poor. 3 out of 56 reviews" "
Rating 2 - Terrible. 3 out of 56 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Ali, Croydon

Liked: Cleanliness, room comfort
It's an basic out hotel, but out of the city
This hotel is 45 minutes away from Madrid city centre, if you travel by train. The closet station to the hotel Is La Garena and its only 10 minutes walk from the station, However when you are traveling back and fourth from the hotel and city, you would need to pay €3.40 euros each single way. The hotel was just baisic if you just want to out and about.

4/10 Poor

Omar, Chicago, IL

Liked: Cleanliness, staff & service
Ok hotel, if on a budget
The hotel was nice if you were on a budget. I enjoyed my stay there, but everything was basic. The tv was old, the beds were hard, and the AC didn't function. it is a good hotel if you don't care about where you sleep, but care more about the city. the hotel was also kind of far from the city of Madrid. Although its accessible to the city by the train, it would take you about an hour to get to the city. I would only recommend this hotel if you are in a budget, and don't mind taking the train everyday to the city.

8/10 Good

Wayne, SEQ

Liked: Cleanliness, staff & service, property conditions & facilities
A great stopover near Madrid
Firstly the address given on our booking is not the address of the hotel. Try to find it by GPS, impossible. We did however find it. The staff were really nice the breakfast was good and it is a cheap alternative to Madrid Hotels of the same class. The train station to any sites like Prada Museum is very handy. The down side was the TV selction of channels only four with clear pictures. We found a local place to eat, Cuban/Peruvian and Chilian operators, great food and not expensive.

10/10 Excellent

Mark, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Very pleasant hotel. Helpful staff and breakfast had a good selection. Easy access to train and restaurant complex.

10/10 Excellent

California Roadman

Liked: Cleanliness, staff & service, room comfort
Multi Purpose Location
My star rating is relevant to the star rating of the hotel. We used this hotel on the last day of our road trip in Spain. It allowed us to see Alcala De Henares which is a UNESCO World Heritage site on our last day and have a fairly short drive (30-45 minutes) to the Madrid airport the next morning. The hotel is in a quiet location away from the town center so it's not within walking distance if you want to go out and wander the town. The room was very nice and the staff very helpful. We did not use the restaurant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel for singles
Awesome and would recommend it for singles. The breakfast buffet was ok...but if could've been a lot better for a 3 star hotel

4/10 Poor

Anonymous

Disliked: Cleanliness, room comfort
Not a pleasant experience...
I chose this hotel because it was reasonably priced and in [...] it showed airport shuttle service was available. However, after arriving at 1AM, we found out there was no airport shuttle available. We were too tired to deal with it. When we got to the room, for our 4 hours of sleep, it was a smokers room; had twin beds and those beds were very uncomfortable. Even our taxi driver had trouble finding the hotel.

10/10 Excellent

Maria Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
estancia corta
En recepcion simpatia la habitación muy amplia

10/10 Excellent

Fortuluz

Liked: Cleanliness, staff & service, property conditions & facilities
Perfecto para estancias de negocio
Todo perfecto

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien.
Muy agradable

6/10 Okay

Marcelo

Recomendable
En general un buen hotel Buena relación precio y calidad Lo malo que la piscina no esta abierta en septiembre donde todavia es verano

10/10 Excellent

Nicolás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piscina Descuidada
Piscina en mal estado. Necesita un mantenimiento.

10/10 Excellent

josue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Großes Zimmer
Großes, funktionales Zimmer mit ausreichendem Schreibtisch für die Arbeit. Ruhige Lage.

6/10 Okay

Francisco Javier, Madrid

Podría estar bien pero....
Espacio reducido de la habitación y aún hoy en día con mini televisores de tubo. Es inconcebible que a estas alturas los hoteles de dos estrellas en adelante no tengan ya televisores de pantalla plana de más de 22" con conexiones USB y HDMI.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mirco , Venezia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pernottamento
Pernottamento per prendere l' aereoil mattino seguente

10/10 Excellent

ANDREA D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ramon, Tapia de Casariego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien. El único pero....la tv muy antigua para los tiempos que corren y el aparcamiento....hay que dar alguna vuelta.

6/10 Okay

Maria Dolores

6/10 Okay

Maria Dolores

8/10 Good

Antonio, Reus

Liked: Staff & service, property conditions & facilities, room comfort
Bien trato correcto

6/10 Okay

maria, Caracas-Venezuela

Liked: Property conditions & facilities
Transito por Madrid
Solo lo utilice como descanso para tomar un vuelo internacional largo, el personal fue muy amable, la ubicacion en relacion a Barajas es lejos. En los pasillos del hotel hay mucho olor a tabaco aunque no dejan fumar en las habitaciones.

10/10 Excellent

Salvatore Davide, Barrafranca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confortevole in posizione strategica
Ottima struttura, sita nell'hinterland di Madrid. La zona è molto tranquilla e signorile. Scendendo dritto per la strada fuori dall'hotel si arriva comodamente alla stazione ferroviaria grazie alla quale si raggiunge Madrid in 40 minuti circa. L'hotel è confortevole, le camere sono pulite e i letti molto comodi.