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Hotel Arosa

Unwind after a day exploring Puerta del Sol and Plaza Mayor in this upscale hotel’s peaceful atmosphere.

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Photo gallery for Hotel Arosa

Front of property
Double Room (Plus) | View from room
View from property
Double Room (Japanese Style) | Minibar, in-room safe, iron/ironing board, cribs/infant beds
Double Room (Plus) | View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Parking available
  • Laundry
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Standard Twin Room, 2 Twin Beds

Highlights

Fireplace
Air conditioning
TV
Rollaway/extra beds
Cribs/infant beds
Hair dryer
Minibar
Daily housekeeping
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Japanese Style)

Double Room (Japanese Style) | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Double Room (Japanese Style)

Highlights

Fireplace
Air conditioning
TV
Rollaway/extra beds
Cribs/infant beds
Hair dryer
Minibar
Daily housekeeping
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Single Room, 1 Twin Bed

Minibar, in-room safe, iron/ironing board, cribs/infant beds

Single Room, 1 Twin Bed

Highlights

Fireplace
Air conditioning
TV
Rollaway/extra beds
Cribs/infant beds
Hair dryer
Minibar
Daily housekeeping
  • 9 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room (Not refundable)

Minibar, in-room safe, iron/ironing board, cribs/infant beds

Single Room (Not refundable)

Highlights

Fireplace
Air conditioning
TV
Rollaway/extra beds
Cribs/infant beds
Hair dryer
Minibar
Daily housekeeping
  • 9 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room (Plus)

Double Room (Plus) | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Double Room (Plus)

Highlights

Fireplace
Air conditioning
TV
Rollaway/extra beds
Cribs/infant beds
Hair dryer
Minibar
Daily housekeeping
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room (Not refundable)

Minibar, in-room safe, iron/ironing board, cribs/infant beds

Standard Double Room (Not refundable)

Highlights

Fireplace
Air conditioning
TV
Rollaway/extra beds
Cribs/infant beds
Hair dryer
Minibar
Daily housekeeping
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room (Not refundable)

Standard Twin Room (Not refundable) | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Standard Twin Room (Not refundable)

Highlights

Fireplace
Air conditioning
TV
Rollaway/extra beds
Cribs/infant beds
Hair dryer
Minibar
Daily housekeeping
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Minibar, in-room safe, iron/ironing board, cribs/infant beds

Standard Double Room

Highlights

Fireplace
Air conditioning
TV
Rollaway/extra beds
Cribs/infant beds
Hair dryer
Minibar
Daily housekeeping
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Aloft Madrid Gran Via

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
9.4 out of 10, Exceptional, 193 reviews
The price is AED 707
AED 777 total
includes taxes & fees
27 Feb - 28 Feb
Aloft Madrid Gran Via

About the neighborhood

Map
Salud 21 Edificio Gran Via 29, Madrid, Madrid, 28013

What's nearby

  • Gran Via - 1 min walk
  • Puerta del Sol - 5 min walk
  • Plaza Mayor - 10 min walk
  • Royal Palace of Madrid - 16 min walk
  • Prado Museum - 16 min walk

Getting around

  • Gran Via Station - 1 min walk
  • Madrid Recoletos Station - 17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 26 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Tapa Tapa Montera - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Dunkin´España - ‬2 min walk
  • ‪Takos - ‬2 min walk

About this property

Hotel Arosa

Hotel near Gran Via
A short walk from Puerta del Sol and Plaza Mayor, Hotel Arosa provides laundry facilities, a gym, and more.
Other perks include:
  • Self parking (surcharge), laundry services, and an elevator
  • Tour/ticket assistance, concierge services, and a front-desk safe
Room features
All 116 rooms feature comforts such as fireplaces and air conditioning, as well as thoughtful touches like safes and minibars.
Other conveniences in all rooms include:
  • Rollaway/extra beds and daily housekeeping

Property amenities

Parking and transportation

  • Self parking on site (surcharge)

Things to do

  • Fitness center

Family friendly

  • Cribs/infant beds available
  • Laundry facilities
  • Rollaway beds available

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Tour/ticket assistance

Accessibility

  • Elevator

Room amenities

Bedroom

  • Air conditioning
  • Cribs/infant beds available
  • Rollaway beds available

Bathroom

  • Hair dryer

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Fireplace
  • Iron/ironing board
  • Safe

Policies

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs are available on request at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Arosa Madrid
Hotel Arosa
Arosa Madrid
Hotel Arosa Hotel
Hotel Arosa Madrid
Hotel Arosa Hotel Madrid

Frequently asked questions

How much is parking at Hotel Arosa?

Self parking is available for a fee.

Where is Hotel Arosa located?

Located in Madrid Centro, this hotel is within a 10-minute walk of Gran Via, Puerta del Sol, and Calle de Alcalá. Plaza de España - Princesa and Plaza de Santa Ana are also within 10 minutes. Gran Via Station is only a 2-minute walk and Callao Station is 3 minutes.

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Hotel Arosa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 202 out of 996 reviews
Rating 8 - Good. 455 out of 996 reviews
Rating 6 - Okay. 243 out of 996 reviews
Rating 4 - Poor. 74 out of 996 reviews
Rating 2 - Terrible. 22 out of 996 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

大通り裏の隠れ家
滞在期間中40度近い日々だったので、エアコンのきく部屋はありがたかったです。カードキーが作動しなくなりましたが、フロントに持って行って英語で事情を説明するとすぐに対応してくれました。
Stayed 4 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Janice, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, right off Gran Via and close to the metro stops (but it was close to everything, so we ended up walking everywhere).
Stayed 3 nights in May 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Denise A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

tsuyoshi

Disliked: Staff & service
朝食は無料だけど・・・。
日曜の朝食のこと。７：３０オープンなのに従業員の遅刻か？レストランのオープンが遅れた。用意も適当で、コーヒーマシンは立ち上がらず飲めなかった。また、暖かい料理は冷えたまま。特にびっくりしたのがスクランブルエッグ。冷たいまま出てきたのはどうしたことか？前日の残りを出してきたのか？ちょっとヒドイですな。多分次は別のホテルを探すだろう。
Stayed 3 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Hanne Tansem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Pernille

Disliked: Staff & service, property conditions & facilities, room comfort
Mange dårlige oplevelser
Japan style som jeg ikke havde bestilt. Det vil sige meget lav seng med en meget hård madras :-( Udsigt fra værelset var en lille lukket gård med udsigt til andre værelser :-( Morgenmadsbuffet var meget kedelig, især hvis man er vegetar. Danone youghurt som er børneslik. Lokalet til morgenmadsbuffen var meget kedelig, ingen udsigt, 2 plakater fra USA på 1 væg, 2 mænd der styrtede rundt og samlede service ind, som ikke gik stille for sig, det må være jernporcelæn de bruger. De var dog flinke, men havde meget travlt. Kaffen var god. Ikke et sted jeg vil besøge igen, øv betalte endda helligdagspris for de 4 dage vi var der.
Stayed 4 nights in May 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Alvaro, Bogota, Colombia

Liked: Cleanliness
Disliked: Staff & service
Good location. Not very good hotel
Not very friendly staff. Good hotel location but not very clean. Carpets in pathways are not clean and give a terrible first impression. Very poor room amenities. However, room are clean.
Stayed 4 nights in May 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé
Bon hôtel bien situé pour visiter Madrid Calme Bon petit déjeuner
This review was submitted before 2018 and has not been verified.

6/10 Okay

Nathan, Hampshire

Disliked: Staff & service, property conditions & facilities, room comfort
4 star? I don't think so, but...
The hotel is a few metres off the Grand Via, about as central Madrid as you can get. For location, I don't think it could be beaten really. Thirty Euro fixed taxi fee whisks you here in about half an hour and is worth doing for the time saved, although a Metro station is nearby. The hotel reception is small (not a problem) but the staff seemed disinterested in everything. No smile, greeting or even an acknowledgement by looking up from the desk whenever guests came in or out. They would help with locations etc, but without friendliness. A definite case for customer service training. The hotel was tidy, but needed some TLC. Corridor and stair carpets were worn and dirty. I had a single room at the rear of the hotel overlooking a light well and other bedroom windows, service pipes, flues etc. The room was small (as most single rooms are) and tired, but the housekeeping staff did what thy could to keep it clean. I can see why other reviewers say the front rooms are noisy. The traffic is unrelenting madness. Didn't take breakfast (14 euros). The city is quite compact and most attractions can be walked from the hotel within 10-15 minutes. Red bus route 2 will take you to the Bernabeu Stadium if that's your thing. Stadium priority tickets sold on the bus (24 Euros). Impressive even as a non-football fan.
This review was submitted before 2018 and has not been verified.

8/10 Good

Kaarina, Hämeenlinna

Liked: Cleanliness, property conditions & facilities, room comfort
Hyvä hotelli aivan keskustassa.
Sisäänkirjautuminen nopea ja vaivaton. Hotellissa on kaksi hissiä joista toinen mainostaakin olevansa maailman pienin. Isojen matkalaukkujen kanssa siihen ei mahdu kahtakaan henkilöä. Huoneessa perustarvikkeet, mikäli minibaaria käyttää niin avain pitää käydä pyytämässä respasta. Meillä oli kahden hengen huone erillisillä sängyillä. Huoneessa laminaattilattia. Sopivasti tilaa ja puhdasta. Meillä oli huone neljännessa kerroksessa ja ikkunasta näkymä metrin päässä olevaan tiiliseinään. Näkymä ei ollut siis paras mahdollinen mutta eipä kuulunut liikenteen metelikään. Gran Via on vai muutaman metrin päässä hotellin sisäänkäynnistä. Aamiainen ei ollut kummoinen, mielummin kävimme läheisessä ravintolassa. Henkilökunta respassa ei kiinnittänyt ihmisiin mitään huomiota kun meitä kulki ovista ja hisseistä mutta olivat avuliaita ja ystävällisiä kun jotain meni kysymään. Hotelli ei ole mainostamaansa neljän tähden tasoa mutta kelpo kolmonen kuitenkin ja jos toiste matka käy Madridiin niin majoitun tänne kyllä empimättä uudestaan. Lentokentältä oli helppo tulla hotellille metrolla, metropysäkki on todella lähellä. Kaiken kaikkiaan hotellin hinta/laatusuhde on erinomainen.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Jerker

Disliked: Property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Pat, St.Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation in Madrid.
Wonderful city. Rich in history. Took several tours. Walked throughout city with no problems. A city I would return to visit.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

ITZHAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון נקי נוח צוות המלון אדיב.
מקום מרכזי ניתן להגיע במרחק הליכה למרכזי קניות .
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio para descansar
Muchos lugares para conocer y recorrer cerca del hotel. Ubicación perfecta.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Mazzina, Genf

Disliked: Staff & service, property conditions & facilities, room comfort
Wir haben Freunde in Madrid getroffen und die Stadt schöne Stadt besucht. Ange rhumes Wetter und gute Nahrung.
This review was submitted before 2018 and has not been verified.

8/10 Good

Gabi, Wien

Liked: Cleanliness, property conditions & facilities, room comfort
Tolles Hotel in Zentrumsnähe
Wir haben Zimmer ohne Frühstück gebucht, Lage traumhaft, U-Bahn fast vor der Haustüre. Würde ich wieder buchen, Preis-Leistung voll in Ordnung.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

claudia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo hotel!!
No sé porque tiene 4 estrellas yo no le daría ni 2!!
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Bastante bien. Excelente ubicación sobre Gran Vía. Muy buen desayuno.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es una estafa,deprimente.
Nada de lo que dice ni muestra Expedia es verdad. No tiene room service,está sucio y abandonado,los empleados groseros y muy poco amables,Cristina es la única persona con ética y profesional que hay ahí,los demás hasta que hablé con Cristina más déspotas no pudieron ser. No se lo recomiendo a nadie,es como llegar a un hostal de mala muerte,es una farsa.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Regular, buena ubicación pero las instalaciones un poco antiguas.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Michael

Disliked: Staff & service
Stadthotel in Madrid
Zustand des Hotels okay, das Personal ist leider komplett desinteressiert und wirkt nur gelangweilt
This review was submitted before 2018 and has not been verified.

10/10 Excellent

YASU, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
町の中心に近い
細い道を一本入るが交通の便・町の中心に徒歩で行ける。 値段も場所の割にはお手頃価格。 何故かエレベーターが狭く、フロントも狭いので個人旅行向け。
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hediondo y sucio
Es tan malo que preferimos perder el monto de reservación e irnos al Marior princesa
This review was submitted before 2018 and has not been verified.

4/10 Poor

Oyen, Suisse romande

Disliked: Property conditions & facilities, room comfort
Ne mérite que deux étoiles
Chambre single exigüe, idem pour la salle de bain. Réception inconfortable sans possibilité de s'assoir ou d'attendre. Prix de la chambre exagéré.