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Hotel Serrano

4.0 star property
Hotel with a 24-hour front desk, near Gran Via

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Serrano

Reception
In-room safe, laptop workspace, soundproofing, free WiFi
Land view from property
Couples dining
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Laundry
The price is AED 325
AED 357 total
includes taxes & fees
6 Jan - 7 January 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

Highlights

Soundproofed
Air conditioning
HDTV
Bidet
Hair dryer
Private bathroom
Laptop workspace
In-room safe
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room

Double Room | In-room safe, laptop workspace, soundproofing, free WiFi

Double Room

Highlights

Soundproofed
Air conditioning
HDTV
Bidet
Hair dryer
Private bathroom
Laptop workspace
In-room safe
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Single Room

Single Room | In-room safe, laptop workspace, soundproofing, free WiFi

Single Room

Highlights

Soundproofed
Air conditioning
HDTV
Bidet
Hair dryer
Private bathroom
Laptop workspace
In-room safe
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room | In-room safe, laptop workspace, soundproofing, free WiFi

Superior Room

Highlights

Soundproofed
Air conditioning
HDTV
Separate bedroom
Bidet
Hair dryer
Private bathroom
Living room
  • Sleeps 2
  • 2 Large Twin Beds

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Free WiFi
Air conditioning
Breakfast available
8.0 out of 10, Very Good, (942)
The price is AED 333
AED 367 total
includes taxes & fees
6 Jan - 7 January 2025
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About the neighborhood

Map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006

What's nearby

  • Gran Via - 3 min drive
  • Prado Museum - 4 min drive
  • Santiago Bernabéu Stadium - 4 min drive
  • El Retiro Park - 5 min drive
  • Puerta del Sol - 6 min drive

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Honest Greens Serrano - ‬4 min walk
  • ‪Five Guys Serrano - ‬4 min walk
  • ‪Tatel - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Cervecería Serrano - ‬4 min walk

About this property

Hotel Serrano

Upscale hotel near Puerta de Alcalá
Located close to WiZink Center, Hotel Serrano provides a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. In addition to a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), babysitting (surcharge), and tour/ticket assistance
  • Concierge services, free newspapers, and a front-desk safe
  • Luggage storage, an elevator, and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Serrano boast comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and tubs or showers
  • Daily housekeeping and phones

Languages

English, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 656 ft (EUR 30 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 16.5 for adults and EUR 7.50 for children
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV

More

  • Free newspapers
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

Is Hotel Serrano pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Serrano?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Serrano?

Check-out is at noon.

Where is Hotel Serrano located?

Located in Salamanca, this hotel is within 1 mi (2 km) of Paseo de la Castellana, Gran Via, and Puerta de Alcalá. Puerta del Sol and Santiago Bernabéu Stadium are also within 2 mi (3 km). Nunez de Balboa Station is 7 minutes by foot and Ruben Dario Station is 7 minutes.

Hotel Serrano Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 175 out of 347 reviews" "
Rating 8 - Good. 119 out of 347 reviews" "
Rating 6 - Okay. 38 out of 347 reviews" "
Rating 4 - Poor. 11 out of 347 reviews" "
Rating 2 - Terrible. 4 out of 347 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Federico, Guayaquil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff
Stayed 8 nights in Nov 2024

8/10 Good

Marie de Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a quiet and safe neighborhood which is known for its upscale stores. Conveniently close to metro and bus stops.
Stayed 8 nights in Oct 2024

10/10 Excellent

CARLOS, key biscayne

Liked: Cleanliness, staff & service
Excellent location
Stayed 3 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for families visiting Madrid. Safe, clean and walkable to attractions, shopping and restaurants
Stayed 1 night in Sep 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for family trip in Madrid. Walking dustance to attractions, stores and restaurants
Stayed 2 nights in Sep 2024

8/10 Good

Alessandro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location but definitely not a 4 star hotel as per advertised. It clearly looked like it was once a 2 or 3 star hotel and after some poor quality makeover they pushed it to categorize it as 4 star. Not a good sign. Very noisy air condition system and not in perfect working order. Breakfast was very average.
Stayed 4 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

8/10 Good

Ioritz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Edna

Stayed 1 night in Aug 2024

2/10 Terrible

Pablo

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Silvia

Stayed 1 night in Jul 2024

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the heart of Salamanca. Had a great stay here. Would recommend. Staff was professional and warm. Breakfasts were diverse and delicious.
Stayed 7 nights in Jun 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Not worth the value. Would not stay again.
No ramp at entrance. Just stairs. Small elevator and rooms, no coffee machine or anything in room. You expect that for that price. This hotel is not updated, just old style. I would not stay here again.
Stayed 1 night in Jun 2024

6/10 Okay

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Slightly hot.
Anniversary trip with my wife. First time in Spain, in general the hotel was fine, location was excellent, breakfast was very good. The biggest complaint was the air conditioner. Spain was very hot at this time of the year, although the hotel and the room had an a/c, it wasn’t doing a great job. I do want to mention that of the 3 hotels that I stayed on during this trip. Only one had a good a/c, in Spain it seems like a/c units are not common, or maybe regulated as malls, museums, and pretty much every building we visited had no a/c or the temperature was set probably around 76-78 degrees.
Stayed 2 nights in Jun 2024

8/10 Good

Gareth

Stayed 1 night in May 2024

8/10 Good

Orr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

8/10 Good

Ethel

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

pilar

Stayed 1 night in Apr 2024

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great Location, clean, a few minuts from Puerta de Arcalá
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and a nice walk to el centro (30 mins). Very close to the US Embassy where I had a meeting. Great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant return to Madrid!
It's been a long time between visits to Madrid and my recollection was foggy re: best areas to stay. We chose Salamanca on recommendation and then found Hotel Serrano via a search. It was an excellent choice and will most likely return. Comfortable room, quiet environment and a very friendly (and helpful) staff made the stay most enjoyable. Highly recommend.
Stayed 2 nights in Jan 2024

4/10 Poor

Julio

Disliked: Property conditions & facilities