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Crisol Vía Castellana

4.0 star property
Central hotel with a 24-hour front desk connected to the convention center in Madrid

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Photo gallery for Crisol Vía Castellana

Executive Room | Minibar, in-room safe, individually furnished, desk
Familiar Room | Minibar, in-room safe, individually furnished, desk
View from room
Lobby
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double room with extra bed

Minibar, in-room safe, individually furnished, desk

Double room with extra bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Executive Room

Executive Room | Minibar, in-room safe, individually furnished, desk

Executive Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Familiar Room

Minibar, in-room safe, individually furnished, desk

Familiar Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room

Classic Room | Minibar, in-room safe, individually furnished, desk

Classic Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Paseo de la Castellana, 220, Madrid, Madrid, 28046

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • Plaza de Castilla - 3 min walk - 0.3 km
  • Bernabéu Stadium - 4 min drive - 2.9 km
  • Gran Via - 9 min drive - 6.7 km
  • Puerta del Sol - 12 min drive - 8.9 km

Getting around

  • Plaza de Castilla Station - 4 min walk
  • Madrid (XTI-Chamartin Train Station) - 9 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 12 min drive

Restaurants

  • ‪El Asador de Aranda - ‬4 min walk
  • ‪Rodilla - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪Asia Té - ‬6 min walk

About this property

Crisol Vía Castellana

Upscale hotel near Paseo de la Castellana
Close to Plaza de Castilla, Crisol Vía Castellana provides dry cleaning/laundry services, car rentals on site, and a business center. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and meeting rooms
  • A banquet hall, an elevator, and concierge services
  • Tour/ticket assistance, laundry services, and multilingual staff
  • Guest reviews say great things about the location
Room features
All 228 individually furnished rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Eco-friendly toiletries and hair dryers
  • Eco-friendly cleaning products, daily housekeeping, and desks

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (EUR 21 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: EUR 12 per person
  • Room service available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space (3315 square feet)
  • Meeting rooms

Accessibility

  • Elevator

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea filters (reusable)
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 40.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 12 per person
  • Covered self parking fee: EUR 21 per day
  • Rollaway bed fee: EUR 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards; cash is not accepted
This property uses solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castilla Plaza Hotel
Hotel Castilla Plaza
Hotel Vía Castellana Madrid
Hotel Vía Castellana
Vía Castellana Madrid
Vía Castellana
Abba Castilla Plaza Madrid
Hotel Abba Castilla Plaza

Frequently asked questions

Is Crisol Vía Castellana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crisol Vía Castellana?

Self parking is available for EUR 21 per day.

What time is check-in at Crisol Vía Castellana?

Check-in start time: 2 PM; Check-in end time: 6 PM.

What time is check-out at Crisol Vía Castellana?

Check-out is at noon.

Where is Crisol Vía Castellana located?

Located in Chamartín, this hotel is within a 5-minute walk of Paseo de la Castellana and Plaza de Castilla. Bernabéu Stadium is 1.1 mi (1.7 km) away. Plaza de Castilla Station is only a 4-minute walk and Madrid (XTI-Chamartin Train Station) is 9 minutes.

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Crisol Vía Castellana Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 324 out of 887 reviews
Rating 8 - Good. 374 out of 887 reviews
Rating 6 - Okay. 125 out of 887 reviews
Rating 4 - Poor. 39 out of 887 reviews
Rating 2 - Terrible. 25 out of 887 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near Charmartin Train Station. Clean and comfortable rooms and very nice staff.
Stayed 1 night in Aug 2024

6/10 Okay

KAYODE

Liked: Cleanliness, staff & service
Ok rooms, facilities and food. Pretty average for 4 star
Stayed 4 nights in Nov 2024

10/10 Excellent

Luz Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet
Stayed 2 nights in Oct 2023

10/10 Excellent

KWOK KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stylish hotel, impressive
Stayed 2 nights in Nov 2023

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is rare to find now days a places that gives you good service at a reasonable prices.
Stayed 2 nights in Aug 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 3 nights in Mar 2023

6/10 Okay

Nadia

Liked: Cleanliness, staff & service
Cross the street from bus terminal Very very noisy Rooms - are clean but your can hear everything through the walls
Stayed 5 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the room was perfectly set up and clean !!
Stayed 3 nights in Sep 2022

8/10 Good

barry

Liked: Staff & service, room comfort
Very convenient from train station & near to metro. Good breakfast clean room. Decor a little dated. Good value though.
Stayed 1 night in Jun 2024

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with pretty views to Plaza de Castilla, also very convenient to have the subway station across the street
Stayed 2 nights in May 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, highly recommended
Stayed 1 night in Oct 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing in the hotel. We don’t speak Spanish and they gave us their full effort to communicate with us. We asked for suggestions being first time travellers and they gave us brochures and looked activities up for us and the availability. The cleaners came through daily they are amazing. Location is good to walk to lots of local restaurants. Would definitely stay here again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Good parking. Nice location. Everything worked out really well!
Stayed 1 night in Jul 2023

6/10 Okay

Thelma

Liked: Staff & service
Good for the money. Not a great hotel. Very old and the bed uncomfortable.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Older than expected
The room was much older than expected, the pictures must be of some years ago. Some pieces of furniture were really old and in bad shape. However the bed was comfortable. Disappointing in a 4 stars hotel not to find a bottle of water (neither in the fridge), a kettle or a coffee machine. Overall it was a good stay, but it can be certainly improved.
Stayed 2 nights in Nov 2024

10/10 Excellent

BERNAL ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is located just at the entrance of the city, across one of the major metro stations. Safe, quite and pleasant neighborhood
Stayed 1 night in Mar 2023

10/10 Excellent

Lynta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The location was very good. It is steps to local transportation.
Stayed 3 nights in Aug 2022

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we liked it
Everything was ok
Stayed 2 nights in Feb 2023

2/10 Terrible

Duncan

Disliked: Cleanliness, amenities, property conditions & facilities
this hotel is stuck in the 1960's.. its not a 4 star Hotel at all. e.g. no bottled water in the room shower system that has a mind of its own running arctic cold to sun inferno in a split second bed is uncomfortable and room smells of 'old' musty'. I would avoid. Even the Hotel (as per attached photo) it seems is saying it should ONLY be a 2 star and not a 4 star rating !!!!
Stayed 1 night in Sep 2024

6/10 Okay

Kjellaug

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location and staff, poor sleep quality
Excellent location, good sized room, nice and clean. Good bed, but unfortunately I didn’t sleep much. First I thought the noice came from underground trains, but as the noice was very frequent, I found that a bit strange. I then realized it was the elevator which made a lot of sound everytime it was in use - which was most of the night. Everytime I dozed off, I was awaken again
Stayed 1 night in May 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Just stay away
Dated hotel Extremely poor customer service Just stay away, plenty of good alternatives
Stayed 1 night in Apr 2023

6/10 Okay

Andraly

Liked: Staff & service, amenities, property conditions & facilities
We booked for a queen bed, but a double twin was honored instead. This should be stated clear to the guest.
Stayed 1 night in Aug 2022

8/10 Good

Zach

Liked: Cleanliness, staff & service, amenities
The air conditioning stopped working after a couple hours, however it was not a problem since it was relatively cool out. There were multiple hairs that were not ours in the bathroom. Only stayed one night, so we did not ask to move rooms. Very friendly and helpful staff. Good location next to metro and bus stops.
Stayed 1 night in Oct 2023

6/10 Okay

Juan Ignacio

Liked: Cleanliness
Very poor quality for the money (more a 3* than 4*). Super small room. Weird chemical odour in the bathroom
Stayed 1 night in Jun 2023

2/10 Terrible

Joel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Poor. Amenities weren’t working. Crap bed. Previously stayed at fantastic boutique hotel then this sludge of a hotel.
Stayed 1 night in Oct 2022