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The Metropolitan Hotel

3.0 star property
Hotel in Mackay with free parking

Choose dates to view prices

Photo gallery for The Metropolitan Hotel

Lunch and dinner served
Lunch and dinner served
Standard Room | Iron/ironing board
Food and drink
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Housekeeping
  • Air conditioning
  • Parking included
  • Restaurant
The current price is AED 232
AED 255 total
includes taxes & fees
13 Mar - 14 Mar

Room options

View all photos for Standard Room

Standard Room | Iron/ironing board

Standard Room

Highlights

Balcony
Air conditioning
Refrigerator
TV
Private bathroom
Coffee/tea maker
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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includes taxes & fees
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About the neighborhood

Map
17 Gordon Street, Mackay, QLD, 4740

What's nearby

  • Mackay Enertainment and Convention Centre - 13 min walk - 1.1 km
  • Bluewater Lagoon - 17 min walk - 1.5 km
  • Caneland Central - 18 min walk - 1.5 km
  • Harrup Park - 3 min drive - 2.3 km
  • Mackay Base Hospital - 5 min drive - 4.1 km

Getting around

  • Mackay Station - 10 min drive
  • Mackay, QLD (MKY) - 8 min drive

Restaurants

  • ‪The Grazing Goat Cafe - ‬7 min walk
  • ‪Palace Hotel - ‬7 min walk
  • ‪Burger Urge - ‬3 min walk
  • ‪Jamaica Blue - ‬8 min walk
  • ‪Hog's Breath Cafe - ‬8 min walk

About this property

The Metropolitan Hotel

Property highlights
The Metropolitan Hotel provides a restaurant and more.
Other perks include:
  • Free self parking
  • ATM/banking services, a billiards/pool table, and a vending machine
  • A banquet hall
Room features
All guestrooms at The Metropolitan Hotel have comforts such as air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with digital channels
  • Balconies, refrigerators, and coffee/tea makers

Languages

English

Property amenities

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • 1 restaurant

Restaurants on site

  • The Metropolitan

Things to do

  • Billiards/pool table

Family friendly

  • Refrigerator

Conveniences

  • ATM/banking services
  • Banquet hall
  • Vending machine

Guest services

  • Daily housekeeping
  • Front desk (limited hours)

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have elevators

Property is also known as

Metropolitan Hotel Mackay
Metropolitan Mackay
Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel
The Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel Mackay

Frequently asked questions

Is The Metropolitan Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Metropolitan Hotel?

Self parking is free at this property.

What time is check-in at The Metropolitan Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Metropolitan Hotel?

Check-out is at 10 AM. Late check-out is available for a fee.

Where is The Metropolitan Hotel located?

Situated in Mackay, this hotel is within a 15-minute walk of Artspace Mackay, Ken Burgess Orchid House, and Mackay Enertainment and Convention Centre. Jubilee Park and Bluewater Lagoon are also within 1 mi (2 km).

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The Metropolitan Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 95 reviews
Rating 8 - Good. 42 out of 95 reviews
Rating 6 - Okay. 23 out of 95 reviews
Rating 4 - Poor. 8 out of 95 reviews
Rating 2 - Terrible. 2 out of 95 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

8.6/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff great stay
Stayed 1 night in Jul 2024

8/10 Good

Shakira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food & friendly staff. Rooms were clean
Stayed 4 nights in Nov 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean,convenient to shops
Stayed 2 nights in Nov 2024

6/10 Okay

Katharina

Liked: Cleanliness, staff & service
Nettes Personal. Keine Zimmerreinigung. Belüftung der Küche sehr laut.
Stayed 3 nights in Feb 2025
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Would be ideal for a smoker..
Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop.
Stayed 1 night in May 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff were friendly. Close to facilities.
It was ok. Very buget friendly. Staff were friendly. Not recommended for single women.
This review was submitted before 2018 and has not been verified.

8/10 Good

Len, Brisbane

Liked: Cleanliness, staff & service, room comfort
Good country pub in the middle of Mackay.
It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well.
This review was submitted before 2018 and has not been verified.

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Centre of town, excellent value..
As a retiree one has to be careful and watch the pennies, this hotel ticks all the accomodation boxes with no compromise ..
This review was submitted before 2018 and has not been verified.

4/10 Poor

george, cairns queensland

Disliked: Staff & service, property conditions & facilities
Service leaves a lot to be desired
Would not recomend this hotel , no lights on entrance stairs, 2 lights in room not working, staff very rude when I required about my security deposit re enburstment, cheep and nasty, plenty better places to stay for a little more money.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served the purpose for the type of accommodation required
This review was submitted before 2018 and has not been verified.

8/10 Good

Len, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location to Center of town, short walk t
I found the staff very friendly and willing to assist at all times. The food menu in the hotel is varied and also to an excellent standard. Well worth eating there.
This review was submitted before 2018 and has not been verified.

8/10 Good

Axelle, Lisieux

Liked: Staff & service, property conditions & facilities, room comfort
Estada de una noche
Lugar correcto para passar una noche! Justo encima de una sala de juegos y de un bar. No ruidos molestos y jn equipo simpatico
This review was submitted before 2018 and has not been verified.

8/10 Good

Alan & Mary, Glenden

Liked: Cleanliness, staff & service
Good position, great food.
We found it great value for money although the rooms lacked any eating utensils, the in house food was very nice. We will definitely stay there again.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Razoável e econômico.
O hotel é anexo a um bar/restaurante e uma espécie de Cassino, que por aqui eles chamam de 'Pokies' e tem vários caça-níqueis. O check-in é feito no bar, inclusive, demoramos a entender que o hotel era ali mesmo. Para nós foi satisfatório, localização central e tarifa econômica. O quarto tinha uma boa cama e um bom banheiro. TV a cabo, geladeira (frigobar) e microondas. Atendeu nossas expectativas. É bem razoável.
This review was submitted before 2018 and has not been verified.

8/10 Good

Stu, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic room close to the CBD
Basic room that was good value for the money. Comfortable mattress, clean linen, spotless shower and vanity sink. Stayed a couple of days and the room was serviced every day. Easy check in through the bar area. You can check out early despite what other reviews indicate.
This review was submitted before 2018 and has not been verified.

8/10 Good

Len

Liked: Cleanliness, staff & service, room comfort
Close to cbd and great meals.
A good old pub Accom with excellent meals and friendly staff. Very well priced overall.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Centrally located close to everything..
Excellent value, meals were tasty and inexpensive,clean and tidy and accessible to most facilities...i'll be back!
This review was submitted before 2018 and has not been verified.

4/10 Poor

Illy, QLD

Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for.
Very cheap accommodation, but it shows. Room was tidy enough, however stains on sheets/carpet. Most lights didn't work (including fire escape) and tv remote had no batteries. It's okay if you're just looking for somewhere to sleep.
This review was submitted before 2018 and has not been verified.

8/10 Good

Mike, Townsville

Liked: Staff & service, room comfort
Quiet and friendly
Just passing through great service and very convenient location.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Sarah, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and tidy hotel.
It was a nice stay in a comfortable, clean and nice hotel. It was nothing special but got to stay in.
This review was submitted before 2018 and has not been verified.

6/10 Okay

cecile

Liked: Cleanliness, staff & service
Correct for a small budget, but wifi is missing
Contrary to the booking, there are NO family rooms for 4 people. AVOID room 7, which is terrible. Finally we were given two consecutive double bedrooms which were ok. Especillay for a such small price. NO WIFI, and television doesn't work. Nice staff, anyway. Rooms are clean.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Overnight pitstop
We struggled to find the entrance to the hotel and eventually discovered this was through the bar as there was no reception. The emphasis was clearly on the slot machines and bar. The barmaid checked us in. The room was dingy and small but it was clean. My partner said it was as close to hostel type accommodation as it was possible to get but still label itself a hotel. We ate there, in the bar. The food was good but could have been hotter. Just about OK for one night.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Michael, Cairns

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!
Terrible, No hot water, tv reception was so bad I couldn't watch anything. Aircon did not work properly, it is above a pub if you need to sleep don't stay here, after paying full price before arriving they wanted to charge $200 to my credit card and said it would not be charged back for at least 4 days.......
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
It was easy to book in and the rooms were clean. Our tv didnt work but wasnt to much of a bother as we were only there one night.