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ibis Mackay

4.0 star property
Hotel in Mackay with a fitness center and a 24-hour business center

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Photo gallery for ibis Mackay

Exterior
Exterior
Outdoor pool, sun loungers
Front of property - evening/night
Breakfast, lunch served; Modern European cuisine, alfresco dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • 24/7 front desk
The current price is AED 301
AED 331 total
includes taxes & fees
4 Apr - 5 Apr

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible (Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Premium bedding
Blackout drapes/curtains
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

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  • Parking included
  • Free WiFi
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8.6 out of 10, Excellent, (624)
The price is AED 276
AED 303 total
includes taxes & fees
6 Apr - 7 Apr
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About the neighborhood

Map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740

What's nearby

  • Harrup Park - 5 min drive - 3.9 km
  • Mackay Enertainment and Convention Centre - 7 min drive - 5.4 km
  • Caneland Central - 7 min drive - 5.4 km
  • Mackay Base Hospital - 7 min drive - 5.6 km
  • Bluewater Lagoon - 7 min drive - 5.9 km

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 3 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪KFC - ‬5 min drive
  • ‪Burger Urge - ‬7 min drive
  • ‪Shamrock Hotel - ‬5 min drive

About this property

ibis Mackay

Upscale hotel located in South Mackay
At ibis Mackay, you can look forward to a terrace, a coffee shop/cafe, and a garden. The on-site Modern European cuisine restaurant, TurBARlence, offers breakfast, brunch, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), an elevator, and smoke-free premises
  • A banquet hall, a billiards/pool table, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 152 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with cable channels
  • Wardrobes/closets, refrigerators, and electric kettles

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: AUD 11-25 for adults and AUD 11-25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • TurBARlence

Things to do

  • Billiards/pool table
  • Fitness center
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LED TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 11 to 25 for adults, and AUD 11 to 25 for children
  • Late check-out fee: AUD 60 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

Frequently asked questions

Does ibis Mackay have a pool?

Yes, this property has an outdoor pool.

Is ibis Mackay pet-friendly?

No, only service animals are welcome at the property.

How much is parking at ibis Mackay?

Self parking is free at this property.

What time is check-in at ibis Mackay?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at ibis Mackay?

Check-out is at 10 AM. Late check-out is available for AUD 60 (subject to availability).

Where is ibis Mackay located?

Located in South Mackay, this hotel is within 3 mi (5 km) of Bakers Creek Conservation Park, Mackay Basketball, and BB Print Stadium. Harrup Park and Ooralea Racecourse are also within 3 mi (5 km).

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ibis Mackay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 280 out of 506 reviews
Rating 8 - Good. 164 out of 506 reviews
Rating 6 - Okay. 31 out of 506 reviews
Rating 4 - Poor. 18 out of 506 reviews
Rating 2 - Terrible. 13 out of 506 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Just your average airport hotel. The free parking was great and the fellow at the front desk was very nice.
Stayed 1 night in Jan 2025

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressive Deluxe Queen was great Also had a good meal in the restaurant
Stayed 1 night in Dec 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and the room was very comfortable and clean.
Stayed 1 night in Nov 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped here for an overnighter and it was great.
Stayed 1 night in Oct 2024

10/10 Excellent

Kiri

Liked: Cleanliness, property conditions & facilities, room comfort
Comfy bed, wonderful sleep
Bed was super comfortable, room was dark, service was great. Would stay again .
Stayed 1 night in Nov 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Thankyou for our awesome stay ,your team was amazing with your hospitality and our meals where done to Perfection.
Stayed 3 nights in Oct 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Only there for one night but loved it nice room had a great meal and beer what more do you want
Stayed 1 night in Oct 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food
Stayed 1 night in Sep 2024

8/10 Good

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good only ther breakfast options needed more communication
Stayed 1 night in Jan 2025

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for overnight for flight
Stayed 1 night in Aug 2024

8/10 Good

Rachelle Jean Marie

I highly recommend this hotel. The room is very clean and comfy. Wonderful!
Stayed 2 nights in Oct 2024

4/10 Poor

Karina

Disliked: Property conditions & facilities
Was under renovations nothing open was not made aware of this whilst booking
Stayed 1 night in Jan 2025

6/10 Okay

Harry

Liked: Cleanliness, staff & service
Location at airport , away from everything
Stayed 2 nights in Sep 2024

4/10 Poor

Joseph

Disliked: Property conditions & facilities
Just a box with little inside enough room to sleep. Great staff though
Stayed 1 night in Nov 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to catch early flight.
Quick stay to catch early flight. Convenient .
Stayed 1 night in Sep 2024

6/10 Okay

Dan

Average Hotel, but sadly one of the best available in Mackay at the time of booking.
Stayed 1 night in Sep 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable stay
Perfect spot for a 1 night stay before an early flight. Perfectly clean and comfortable and a great meal.
Stayed 1 night in May 2024

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently location
Stayed 1 night in Jun 2024

10/10 Excellent

Andries

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel

6/10 Okay

Bret

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Below average
Bed was uncomfortable. Shower is too small. Not worth it, unless you dont have transport from the airport to stay somewhere else.
Stayed 1 night in Dec 2024

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, just what I needed to be close to airport.
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who were welcoming and helpful. Right next to airport (which can be a positive or negative). Decent sized room and facilities were great for the price. Not a 5 star hotel of course, but very good overall. Clean, good beds, great location if you have a flight. Bar and restaurant was decent food. I would definitely stay here again.
Stayed 1 night in Aug 2024

6/10 Okay

Greg

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor bar service staff Overpriced meals
Stayed 6 nights in Sep 2024

6/10 Okay

Karina

Liked: Property conditions & facilities
Disliked: Staff & service
I did not appreciate the up selling of joining the hotel chain during checkin. Despite indicating numerous times that I was not interested. The gentleman continued to offer it at every opportunity. I just want my keys to my room.
Stayed 1 night in Dec 2024