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"Charming hotel with many period features (30's, 50's). Generous rooms Always impeccable service"

"Very beautiful place to stay"

"This hotel was a true to form classic. They were very attentive and classy. I loved that some of the staff wore the tradition clothes and it added a highlight above all the other highlights. The staff are clearly proud to work there and I was proud to stay there."

"It was hot. Air "

"Staff is great and very polite, friendly and helpful. Beautiful hotel and very clean. "

"I had an amazing stay here. The staff were top notch and extremely helpful during our entire stay. I had a few issues with my initial room that I was given at check in, and when I brought them up to the onsite manager, he quickly went out of his way to change my room. ALL of the staff I interacted with were fantastic. From the front desk, to the restaurant staff, to housekeeping, everyone went above and beyond. The rooms were great and very comfortable. Even the room I changed from was great. The main issue I had was with the balcony door. It had a large gap that could let bugs inside. Because I could not get the yellow fever vaccine, I was terrifed of mosquitos coming in. As I stated earlier, the manager changed our room without any issue and the new room was perfect. I would reccommend this hotel to anyone going to Nairobi."

"All the staff was courteous and efficient. They always are us feel special and cared for. I would highly recommend this hotel to anyone travelling to Nairobi. 5 star, first class."

"Customer loyalty is lacking . I come regularly to your hotel and since I have to travel overnight and arrive early few hours before the checking , I have never once been offered breakfast nor a hot drink when you know your customer has had a tiring journey . You stuck to your policy ‘as one checks in at 12 you don’t qualify for a breakfast ! This for me is poor customer loyalty ! "

"This was a wonderful property and the staff were outstanding "