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"Great service and nice staff"

"During my first trip to Casablanca, I lost my cellphone on the other side of town after buying flowers for my wife. Do not wear sweatpants with a cellphone located in the pocket facing the taxi door exit because I am sure this how I dropped it. Despite efforts to locate the phone, it was gone. My wife, who is Moroccan, called the phone and spoke to someone who was uncooperative and threatening to sell it. With the help of a hotel worker named Soufian, we managed to track down the phone's location. Soufian arranged for transportation, constantly spoke with the person to coordinate where she was located to help we retrieve my phone successfully. Imagine coming to Morocco and the first day your phone is missing before settling in to experience the location. I must say that I am very grateful. This experience highlighted the kindness of strangers and the importance of assistance in challenging situations but importantly the integrity, leadership, patience, and level of care/concern from the workers that are in this hotel helped me solve my situation. This will be the only place I will stay when in Casablanca. Highly recommend. Also I left out jewelry one time which I never recommend but it was completely untouched during a room service visit when we left town for a day. Appreciate the service . I do not think in the U.S. some of these services would have been giving to me."