6/10 Okay
Jeanette B.
16 October 2024
Liked: Cleanliness
Beautiful home
The home itself was beautiful and exactly what the photos depict, we enjoyed our stay immensely! After we checked out a day and half later I received a message from the house manager stating the owner found a broken vase and that they were going to deduct 80.00 for this vase. I was shocked, I was the last one to do a walk through of the home and the vase was no where to be seen. I asked her which room the vase was in so I could get an idea of what was going on and she then became very vague and said she would have VRBO cover it. From there it was a nightmare with the house manager. She said she would not charge us for this vase and my full 300 security deposit would be returned. 26 days later and multiple very confusing texts from the house manager the security deposit came through and it was 56.20 short. At this point I don't trust the house manager to even ask why it was short as she never gave full answers about anything in the first place. We also had returned home one night in a thunderstorm to find the power was out, I texted the house manager and she said "I am sleeping"???? We had to take it upon ourselves to try to get the power back on with the fuse box which was not easy..we eventually got it back on and the house manager never even reached out the next day to see if we needed help or if the power was even on. I can say we all felt like the house manger does the bare minimum and the owner most likely has no idea.
Jeanette B.
Stayed 6 nights in Sep 2024