6/10 Okay
lori d., toms river
9 October 2024
Liked: Cleanliness
Long Beach 1/2 Marathon check point!
location of penthouse was perfect, unit was beautiful, views incredible and every interaction i had with host company was very courteous and helpful...the issue being - i shouldn't have had to have as many interactions....
* 1st - checkin - while i sat in lobby for over an hour because early check in request went unanswered - as i tried to check in 10 min b4, 5 b4, on time , 10 min after - i got mess "too early to check in"...finally got through by phone and got what i needed - 30 min later
* 2nd - wifi - there was name/password in check in note; there was name/password listed in the unit - neither worked -finally after i sent screen shots- received yet a 3rd wifi name/password to sign in - worked!
*3rd - while not anyone's fault - there was no water in the unit at all from 8am until 10pm on Monday...this was very difficult....
..... but probably the reason i almost gave just 1 star...
*4th - i never felt safe!!!! not because of the location -which was fine - but because the unit is key fob only - and no way to secure the unit from entry....and my worst fear came true as we sat on sunday enjoying the view - after the race - just relaxing- a loud group, using a key fob made entry into to unit....saw us and immediately closed door, and used key fob to re-lock....NOT COOL!!!! when i reached out i got an "i'm sorry-we don't know who/why that happened" - NOT reassuring!!!
So to recap - 5 star location, 5 star unit - 0 stars for feeling safe
lori d.
Stayed 6 nights in Oct 2024