6/10 Okay
Samira
Traveled with family and small children
20 December 2024
Disliked: Amenities
The day before checking in I called several times to request a crib to be placed in our room but no one picked up the phone. When we arrived the receptionist told us there is no crib in this property and suggested to cancel our reservation and book a new one at their sister property, Mosaic Hotel. I disagreed as it was their shortcoming of answering the phone. Finally, he said he will fetch one from the other hotel and we checked in to our room, 10 minutes later someone else came to the room and said cribs are not allowed for infant and it is not safe and suggested to give us another room with 2/3 of the price so that we have more space! such a ridiculous reasoning and suggestion! We have traveled all around the world with our oldest child and has never heard of crib not being safe! When I disagreed they finally brought us the crib and made us to sign a waiver!
The room was so small and the air conditioning didn't work properly and I had to put so many more layers on my infant. The day after we notified them about the air conditioning and they sent a technician and he said this can't be fixed and moved us to the adjacent room which was a bit bigger, I wonder why didn't they put us in that room to begin with. All I can think of is, they wanted to force to get an extra room and pay for it or move us to the other hotel that was way more expensive due to last minute reservation. Also, parking was $45 per night instead of $40! Also no bar, food or even coffee in this property!
Samira
Stayed 2 nights in Dec 2024