2/10 Terrible
Georgia
14 December 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
If i could leave 0 stars I would. Firstly, since i was going to be arriving after midnight i reached out to the property to inform, nobody responded for the month leading to my arrival. A few days before i called to again ask for information regarding a later arrival time - no answer. Day of my flight and arrival to LA i get a message stating “i have to relocate guest tonight having a power problem” , followed by “you have to call Expedia they will handle” when it was past 7pm and my flight was in an hour.. After haphazardly finding a place to stay with no notice, i then call Expedia to get a refund on my stay , where they say they cannot reach the merchant because they won’t answer. Then to get an notice stating that the merchant wouldn’t waive the refund. Absolutely ridiculous and that an establishment would refuse to give a refund when THEY were the ones unable to fulfill the service.
Georgia
Stayed 2 nights in Nov 2024