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Heaven on Downtown LA

Aparthotel with a 24-hour front desk, a quick walk to Grand Hope Park

Photo gallery for Heaven on Downtown LA

Apartment, 2 Bedrooms, Non Smoking, 2 Bathrooms | Private kitchen | Fridge, microwave, oven, stovetop
Lobby
Apartment, 2 Bedrooms, Non Smoking, 2 Bathrooms | Living area | Flat-screen TV
Terrace/patio
Apartment, 2 Bedrooms, Non Smoking, 2 Bathrooms | 1 bedroom, premium bedding, individually decorated

Reviews

7.8 out of 10

Good

Apart-hotel

1 bedroom2 bathroomsSleeps 590 sq m

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Outdoor Space
    Outdoor Space
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Restaurant
    Restaurant

About this property

Heaven on Downtown LA

Aparthotel with a 24-hour front desk, a quick walk to Grand Hope Park
This aparthotel features a restaurant, a business center, and laundry facilities. Other amenities include a 24-hour front desk. The apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences like 2 bathrooms and a dining area. Housekeeping is available on request.
This aparthotel offers 4 air-conditioned accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations have separate sitting areas and include desks. Beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas.

Bathrooms include shower/tub combinations and complimentary toiletries. Flat-screen televisions come with premium digital channels. Housekeeping is provided on request.

Languages

English

Property amenities

Parking and transportation

  • Wheelchair-accessible parking available

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Coffee/tea maker

Dining

  • 1 restaurant

Bedrooms

  • 1 bedroom
  • Premium bedding

Bathrooms

  • 2 bathrooms
  • Shower/tub combination
  • Hair dryer
  • Free toiletries
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • Flat-screen TV with premium channels

Outdoor areas

  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Business center
  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • 24-hour front desk

Safety features

  • Carbon monoxide detector installed (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 4 rooms
  • Individually decorated
  • Individually furnished

Similar properties

Room
Comfort Suite Hollywood
Free WiFi
Parking available
Laundry
Microwave
8.0 out of 10, Very Good, (72)
The price is AED 390
AED 610 total
includes taxes & fees
2 Dec - 3 Dec
Comfort Suite Hollywood

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 7:00 PM and 5:00 AM
Minimum check-in age: 23

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 3.5 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Hotel is not responsible for loss, damage or theft of cash, jewelry or other valuables left unattended in guest rooms. Hotel is also not responsible for articles/valuables left behind by guests and found after departure of the guest.

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 115.00 per accommodation, per stay
  • Resort fee: 0.5 percent of room rate
The resort fee includes:
  • Internet access
  • Laundry facilities

We have included all charges provided to us by the property.

Optional extras

  • Late check-in fee for check-in between 7:00 PM and 5:00 AM
  • Housekeeping fee: USD 75 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 47-1324968
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: A 3.5% transaction fee will be added to credit card payments.
Property Registration Number 0002769068-0001-8

Property is also known as

Hollywood Sunset Furnished Apartments Apartment
Sunset Furnished Apartments Apartment
Hollywood Sunset Furnished Apartments
Sunset Furnished Apartments
Sunset Furnished Apartments Sleeps 5-6 Guests Apartment
Hollywood Sunset Furnished Apartments Sleeps 5-6 Guests
Sunset Furnished Apartments Sleeps 5-6 Guests
Sunset Furnished s Sleeps 56
Heaven On La Los Angeles
Heaven on Downtown LA Aparthotel
Heaven on Downtown LA Los Angeles
Heaven on Downtown LA Aparthotel Los Angeles

About the neighborhood

Map
W 11th St and S Hill St, Los Angeles, CA, 90028

What's nearby

  • Crypto.com Arena - 10 min walk
  • L.A. Live - 11 min walk
  • Los Angeles Convention Center - 15 min walk
  • Grand Central Market - 19 min walk
  • Walt Disney Concert Hall - 2 min drive

Getting around

  • Los Angeles Cal State Station - 8 min drive
  • Pico Station - 10 min walk
  • Hawthorne, CA (HHR-Hawthorne Municipal) - 26 min drive

Restaurants

  • ‪Pine & Crane DTLA - ‬4 min walk
  • ‪Belasco Theater - ‬1 min walk
  • ‪Cabra LA - ‬2 min walk
  • ‪First Draft - ‬5 min walk
  • ‪Bossa Nova Brazilian Cuisine - ‬4 min walk

Frequently asked questions

What time is check-in at Heaven on Downtown LA?

Check-in start time: 4 PM; Check-in end time: 7:00 PM. Late check-in is available from 7:00 PM–5:00 AM for a fee.

What time is check-out at Heaven on Downtown LA?

Check-out is at 11 AM.

Where is Heaven on Downtown LA located?

Located in Downtown Los Angeles, this aparthotel is within 1 mi (2 km) of Grand Hope Park, Grand Central Market, and OUE Skyspace LA. Walt Disney Concert Hall and California State University-Los Angeles are also within 6 mi (10 km). Pico Station is 10 minutes by foot and Pershing Square Station is 15 minutes.

Heaven on Downtown LA Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 39 reviews" "
Rating 8 - Good. 10 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Stayed 4 nights in Dec 2019

2/10 Terrible

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
VERY NOISY - the property isn't advertised as being across the street and above an outdoor nightclub, but it is. On the first night we returned home exhausted to hear and feel the room vibrate from the club booming away across the street. It continued on throughout the night till 4am and then re-started for the cleaning up at 8am. The place is let by Pelican Residences (who aren't supposed to sub-let through Airbnb, we were asked not to enter through reception to avoid awkward questions). Pelican refused to allow us to cut short our booking without penalty. They offered to refund one of the three day booking if we left the apartment by 11am on the second day which we couldn't afford to do. Hotels.com promised to get us out of the agreement given the situation, we were on a family vacation and couldn't get any sleep. However, when Pelican refused to agree they simply gave up and offered no further help. The area is going through a massive regeneration programme so you should also be aware that the lorries rock up at 8am and throughout the day and sit below the apartment with their engines running and you have the workmen and heavy duty tools working on the sites right next to the residence. The apartment itself is spacious, clean and would have been lovely to stay in if it wasn't for the noise.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The whole check in and check out seemed illegal and very unprofessional
Stayed 6 nights in Jul 2019

6/10 Okay

David, Calgary, AB

Liked: Staff & service
It has great potential with some TLC
There are units in different buildings as we did not have a rooftop pool as expected, nor a view or sofabed as pictured. It was a futon style. Check in and check out was easy, but we learned that the toilets were being replaced the next day starting at 8am, not ideal wanting to sleep in on vacation. You are also responsible for personal items like electronics and passports so it caused us great anxiety leaving the unit. This was beyond their control, but we were not given the opportunity to cancel or price reduction. The unit had holes in the walls behind the bedroom doors, a broken bedside table in one, and one bathroom had grime, a gross showerhead, and dirty curtain. It is important to note that the bedrooms did not have room darkening blinds. The bedrooms do not get dark due to the pool and pathway lighting on all night and one pool light shines directly on the bed in 1 room making it challenging to sleep. (Photo taken at midnight) The key/fob did not work well on the elevator and it was difficult to get to the parkade. There was a guest guidebook in the room but it lacked information on how to use the thermostat or where to find the fitness center or business center. We could not find access to either. Pelican initiated follow-up with us the 1st day and indicated they would address these things quickly but not before our departure. Hopefully, they will. A box of laundry soap would be nice, and a security latch on the front door more secure at night.
Stayed 3 nights in May 2019

8/10 Good

CHRISTIAN

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Bathrooms were dirty. Sink was clogged with hair. I had to clean it myself. Even after telling the person in charge they didn’t sent anybody to clean.
Stayed 4 nights in May 2019

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

6/10 Okay

Arthur

Disliked: Staff & service, property conditions & facilities
Hollywood & Subset Furnished Apartments
This is the second time we have used a Pelican Residence. The location was excellent. However, the apartment and the attitude of Pelican Residences leaves a lot to be desired. They spend more time telling guests what they can be fined/evicted for than in caring about their comfort. Every e-mail they send contains warnings about noise, smoking, and losing the keys and what it will cost. The stove in the apartment looked like it had never been cleaned. There was no toaster, but they eventually provided one. There were no dish towels in the apartment but there was a dishwasher. One of the bedside tables was falling off the wall. The wattage/illumination used in all the lamps was so poor you couldn't read easily. There was no hot water in the morning on one of the days we stayed there. The worst problem concerns the limitation of one set of keys/garage fobs per apartment. That may be fine if there are only two occupants, but even that causes problems. The lack of extra keys/fobs means that everyone either has to do things together, or some folks simply have to remain in the apartment because once they leave, they can't get back in. That becomes a logistical nightmare for 2 or 3 but just about impossible if 5 or 6 people were staying together. There only was one T.V. set in the entire apartment. It was located in the living room, there were none in the bedrooms. The Spectrum T.V. service was annoying to use; however, the internet service was fine.
Stayed 5 nights in Jan 2019

4/10 Poor

Verified traveler

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Perfect in every way! Loved how clean it was, how they thought of everything to make our stay more comfortable and we couldn’t have been more pleased with our stay.
Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Nice apartment in good location.
Some of the furniture was worn & uncomfortable. The building was nice & conveniently located. Needed more than 1 key.
Stayed 5 nights in Jun 2018

10/10 Excellent

Suella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls trip to Hollywood
It was absolutely wonderful. I'm so glad I chose this place!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool Hollywood Location
Location was great and the apartment was very good for my family of five. The two bathrooms and washer/dryer really helped.

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hollywood Trip for My Daughter’s 21st Birthday
This complex is located just a few blocks south of Hollywood Blvd to it is conveniently located near the Walk of Fame. The apartment was clean and the one we were in had a view of the Hollywood sign from the bedrooms and the living room. The pool and gym are located on the roof and provide a very tranquil atmosphere. It was rather cool when we were there so we really didn’t get to use the pool although we would have loved to! It is heated but the air was pretty chilly and breezy! I highly recommend taking advantage of this type of accommodations if traveling with your family as you don’t have the expense of multiple hotel rooms and everyone is together and you feel at home. If you check in “late”...we arrived around 6:00-6:30 I believe, there is a $30.00 cash fee.
Stayed 7 nights in Feb 2018

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury apt
Excellent location. Can see Hollywood sign from balcony. Luxury apartment. Huge bathrooms & closets. Secure building. There were only 2 washcloths, none in the master bathroom, but otherwise great. I would stay here again.
Stayed 5 nights in Jan 2018

10/10 Excellent

Andrew, Calgary, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place close to Hollywood Blvd
We stayed at this place for a portion of trip hoping to be close to lots of attractions, which was very much the case. There were two couples and a small baby and the accommodations were clean, comfortable and more than enough space for all of us. The building was beautiful with excellent amenities (pool, gym, common area with BBQs). The staff were very gracious and helpful, explaining the building, surroundings, and the process of check in/out very well. We had some difficulty getting a hold of someone on the day of check out to extend it, but there were multiple numbers to call and it was not a big issue. Overall great place, in a good, safe area and helpful staff. We would definitely consider staying there again.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay. Great price and great accommodation.
Stayed 4 nights in Nov 2017

6/10 Okay

Rick, Scottsdale, AZ

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location and amenities but not clean.
This two bedroom, two bath apartment is furnished but the hideaway bed was broken and the two beds in the bedrooms were the "modern" low types with foam mattresses, making the beds uncomfortable. The hardwood floors were filthy, and the carpets even worse with permanent stains. The location is great with two parking stalls in the basement of the secure basement. I would return if the beds and cleanliness issues were fixed.
Stayed 6 nights in Nov 2017

4/10 Poor

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Keep Looking.
We tried to upgrade from a hotel/motel but we were SO disappointed. We had to wait out on the sidewalk for quite a while before someone came to greet us. Once checked in, the place was dirty all around. The refrigerator was not clean enough to put food into. There was hair on the walls of the shower. Ants were continually on the kitchen counters. The few dishes provided were too dirty to use. The remote for the TV had no batteries. The soap dispenser in one of the bathrooms was empty. You are expected to do the dishes, but there were NO kitchen towels or dish rags. We bought 2 towels and a dish rag and used the paper towels provided. There were 3 of us and we had a total of 3 towels. Being on a busy street, it was very noisy. 1 person slept on the sidewalk and 1 on a bus bench below our balcony each night. The air conditioning fan was EXTREMELY noisy and sent all of the air into one of the bedrooms while the kitchen and livingroom remained sweltering in the 102 degree heat. We pulled the sofa bed out and couldn't retract it because one of the braces was bent. The price per night says $229, but when all was said and done, the price was $296.56/night. When checking out, you have to pull your vehicle out of the garage and find parking on the street, go back to your apartment to leave the remote and keys on the kitchen table. Then you have to walk down the stairs to your car because the key fob is needed to operate the elevator. No place to print airline tickets
Stayed 4 nights in Oct 2017

2/10 Terrible

Demour

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Maybe next time
Check should have been at 3:30 it was after 6:00 when they gave us the keys but the place would still not be ready for another 1.5 hours. Place was nice toilets were not clean.
Stayed 3 nights in Oct 2017

8/10 Good

Nick, Victoria, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
definitely recommend to everyone.
New condo building, rooms are clean, big space, have everything u need, nice bed. Here is some suggestions for the host: the floor mat in the bathroom should be changed(too dirty), as well some cooking pots(burned and scatched), should supply a small bottle of cooking oil and small pack of laundry detergent.
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to explore the "Walk of Fame" and see some sights. The pool area was terrific!
Stayed 3 nights in Sep 2017

10/10 Excellent

maryann, Edmonton canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous apartment
Great apartment just three blocks from tons of action. Great rooms, great kitchen and outstanding pool area! This is a fabulous place to stay and easy to work with the staff!
Stayed 3 nights in Aug 2017

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment in Hollywood.
Very nice new building. Apartment was very clean and all amenities were well stocked.

4/10 Poor

Verified traveler

Disliked: Cleanliness
Great location but not worth the price
Arrived at the hotel and should have been checked in at 3:00, but the room was not ready until 4:00. The maid was frantically trying to clean it for us but didn't quite get it together and so we moved into a dirty apartment. The move in was awkward as Pelican (the rental company) doesn't have a staff on site, and the parking security guy introduced me to a lady at a front desk who knew nothing about any of this. Then the representative from Pelican finally came and after another party was shown to their room, then we were brought to ours. The layout is excellent but there were some issues that upset my wife who likes things very clean. The beds sheets, covers and pillow cases were of poor quality, especially considering the high cost of the unit. There was hair on the toilet bowl, streaks in the shower glass, dirty rugs, soap and toothpaste on the faucet handles in the bathroom. The shower leaked water into the bathroom. Pelican sent us an email requesting info on the cleanliness and I answered and sent pictures. They sent their representative back who personally cleaned the room for us and apologized profusely for the mess. They sent a carpet guy in the next day to finish the cleaning. Leaving was also a burden. You must leave all badges and keys on the counter but they are required to operate the elevators and garage doors so you have to park outside and go down the stairwell. My advise.to the owner is don't try furnish this unit on the cheap.

8/10 Good

CHIU TUNG

Liked: Staff & service, property conditions & facilities, room comfort
Location is good. Room is spacious, clean and comfortable. We even have access to the rooftop pool. The only drawback is that bed linen is not very clean, there are stains and hairs on pillows and bed sheets.